Title: Willow Ambulatory Analyst
Location: Remote
Duration: 12 months

Description:

EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.

EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.

CERTIFICATION: Epic Willow Inpatient certification
 

Description:
Responsibilities
• This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization
• The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity
• The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale–related integrations
• This role operates in a high-volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput

ESSENTIAL RESPONSIBILITIES
• Retail Pharmacy Application Support
• Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows
• Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability
• Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts
• Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment
• Operational Partnership and Workflow Optimization
• Partner closely with Retail Pharmacy Operations and leadership to:
• Identify workflow inefficiencies and opportunities for improvement
• Support new store openings, workflow changes, and operational initiatives
• Ensure system configuration aligns with day-to-day pharmacy operations
• Serve as a subject-matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.Testing, Validation, and • Release Support
• Participate in integrated testing, retail workflow validation, and upgrade readiness activities
• Support cutover planning, go-live execution, and stabilization for retail pharmacy changes and enhancements
• Validate system behavior in production-like scenarios to ensure workflows function as expected under real-world volume and timing constraints
• Integration and Vendor Coordination
• Support workflows that integrate Willow Ambulatory with third-party retail pharmacy systems, dispensing hardware, and external vendor platforms
• Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail-impacting issues
• Understand cross-system dependencies and escalate issues appropriately when retail pharmacy workflows are affected
• Crossover and Enterprise Collaboration
• Collaborate periodically with the Willow Inpatient team to support:
• Shared medication records and enterprise build alignment
• Cross-application initiatives or upgrades impacting both inpatient and ambulatory pharmacy
• Participate in knowledge sharing and standardization efforts across pharmacy IT teams
• Project Execution and Production Support
• Independently manage assigned tasks and small-to-medium retail pharmacy initiatives
• Balance enhancement work with production support and time-sensitive retail pharmacy issues
• Provide clear status updates, identify risks, and escalate operational concerns as needed
• Documentation and Governance
• Create and maintain build documentation, workflow descriptions, test artifacts, and support materials
• Follow enterprise intake, change control, and documentation standards
• Contribute to continuous improvement of retail pharmacy system support processes 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $95.00/hr - $101.00/hr.