Job Title: IT Administrator Job Type: Full-Time About the Role We are seeking a proactive and skilled IT Administrator with 3 to 4 years of hands-on experience to join our growing IT team. In this role, you will be responsible for maintaining, troubleshooting, and securing our internal IT infrastructure, end-user devices, and cloud services. The ideal candidate has a strong background in both Windows and macOS environments, cloud administration (Office 365), network security (firewalls), and hardware/software asset management. Key Responsibilities
User & Identity Management: Administer and manage Office 365 (Exchange Online, SharePoint, Teams, Azure AD/Entra ID), including user provisioning, license management, and security configurations.
Device Management & Troubleshooting: Provide Tier 2/3 helpdesk support for both Windows and macOS operating systems, hardware, peripherals, and business applications.
Mobile Device Management (MDM): Deploy, configure, and manage corporate mobile devices and laptops using MDM solutions (e.g., ManageEngine, Intune, Jamf, or equivalent).
Network & Security: Monitor and maintain office networking equipment and firewalls, ensuring secure remote access (VPN), network segmentation, and adherence to security best practices.
Server Administration: Manage and maintain on-premises and cloud-based servers, ensuring high availability, routine patching, backups, and disaster recovery readiness.
Asset Management: Maintain a complete and accurate inventory of all IT hardware, software licenses, and peripherals throughout their lifecycle, from procurement to decommissioning.
Documentation: Create and update IT standard operating procedures (SOPs), knowledge base articles, and network diagrams.
Required Skills & Qualifications
Experience: 3–4 years of professional experience in an IT Support or Systems Administration role.
Cloud & Productivity: Proven administration experience with Microsoft Office 365 and Azure AD.
OS Expertise: Advanced troubleshooting skills for Windows (10/11) and macOS.
Security & Networking: Solid understanding of TCP/IP, DNS, DHCP, VPNs, and day-to-day firewall administration.
MDM Experience: Hands-on experience configuring and managing devices via an MDM platform (e.g., ManageEngine, Microsoft Intune, Jamf Pro).
Asset Tracking: Familiarity with IT asset management and inventory tracking methodologies.
Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-service-oriented mindset.
