The ideal worker in Merch Ops is a motivated self-starter committed to delivering outstanding customer service every day.

A day in the life…

• Review, prioritize and manage requests from NMG buying offices, Distribution Centers, Vendors and Internal/External partners to address business needs.
• Enter and maintain information within Nordstrom's merchandising systems. This may include item or vendor setup, item or price maintenance and/or purchase order management responsibilities.
• Communicate and collaborate effectively with team, Merchandise Operations leadership and business counterparts to identify procedures and potential issues
• Develop a deep knowledge of merchandising information.

You own this if you have…

• Knowledge and experience with online, retail, merchandising or product development processes, systems and reporting
• Exceptional time management skills; ability to prioritize multiple tasks to ensure all deadlines are met
• Ability to work independently while supporting a team environment
• Excellent verbal and written communication skills, as well as analytical and problem-solving abilities
• Proficiency with Microsoft Office applications

Technical & Data Skills

• 1-3 years of experience
• Attention to detail for accurate item attribution, pricing, and SKU management
• Microsoft Office proficiency:
  • Excel - running macros, sorting data, copy/paste of data
  • Outlook - using email templates, communicating appropriately to varied audiences via email, signatures, quick response times and full follow up, shared mailbox experience
  • Teams - ability to navigate personal messages, team chat and teams channels as needed to support communication and workload

Process & Organizational Skills

• Ability to manage high volumes of work with accuracy and speed
• Process documentation and following standard operating procedures consistently
• Cross-functional coordination (working with buyers, vendors, and business partners)

Communication Skills

• Clear written communication for vendor outreach and internal tickets
• Ability to escalate issues appropriately and concisely
• Comfortable asking clarifying questions to avoid downstream errors

Problem-Solving

• Identifying and resolving data discrepancies or mismatches
• Troubleshooting order exceptions (quantity issues, pricing errors, ship window changes)
• Proactive flagging of patterns or systemic issues

Soft Skills

• Adaptability — retail timelines and priorities shift frequently
• Reliability and ownership of work queue