Position Title: Training Specialist Sr.

Work Location: West Devon Ave, Itasca, IL 60143

Assignment Duration: 12 Months

Work Schedule: 8:00 AM – 5:00 PM

Work Arrangement: Fully Onsite

Position Summary

Processes transactions in the Learning Management System per company training programs.

Project implementation experience may be required for initial plan design and existing plan enhancements; able to execute testing and provide feedback on system changes.

Background & Context

• Need additional support to process daily training transactions while full-time staff support an LMS system upgrade.
• Primary focus: Day-to-day LMS transactions and training requests.

Key Responsibilities

• Monitor help desk inbox.
• Respond to questions.
• Process LMS transactions.
• Process training assignments.
• Process rosters.
• Process certifications.
• Process external training.
• Process training plan changes.
• Attend daily team touchpoint.
• Execute testing and provide feedback on system changes.
• Facilitate group process in diverse settings.
• Design learning interventions to meet defined needs.
• Work with management to define organizational objectives.
• Assist in the designing of courses to meet business needs.

Qualification & Experience

• Strong communication and customer service skills.
• Experience processing transactions in an LMS, document management, or change management system.
• SmartSolve experience preferred but not required.
• Proactive communication and collaboration with team and stakeholders.
• Experience creating or updating training materials or documents.
• Instructional, teaching, training, or team leadership experience.
• Microsoft Office proficiency (Excel, Word, PowerPoint).
• SharePoint, Power BI, Power Automate are a plus.
• Bachelor’s degree preferred (science, education, or equivalent experience).
• Medical/pharmaceutical experience preferred, not required.
• Systems used daily: SmartSolve LMS, Microsoft Teams, Outlook, Office suite.
• BS (5+ years) in a learning, technical, or closely related discipline, or sufficient practical and transferable experience to demonstrate practical equivalence.
• Understands human learning concepts and has experience designing learning interventions to meet specific business needs.

Working Conditions & Physical Demands

• Work location: Fully onsite.
• Travel: Not required; potential optional travel approximately once yearly for meetings or town halls.

Additional Information

• Conversion to full-time possible in future years

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.49/hr.