Specialist, Technology Support I
Spectraforce
Columbia, South Carolina
a day ago
Job Description
Job Title: Specialist, Technology Support I
Duration: 6 months with possibility of extension
Role is Onsite - Day Shift - Shifts start and end time ranging from 6:30am to 6:30pm - 8 HOUR SHIFT.
Required Education: Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree. Degree Equivalency: 2 years of job related work experience.
Required Work Experience: None
Preferred Work Experience: 1 year-technical call center experience.
Required Technologies: Highly proficient in Word, Excel, Outlook, Sharepoint
Nice To Have: ServiceNow
Day to Day: Technicians are receiving, monitoring, managing all high severity incidents, escalations and requests for the entire company. Expected to create and facilitate bridgelines, page outages, and maintain ticketing updates.
****IF YOU LOVE WORKING ON HARDWARE AND SOFTWARE AND WANT TO TROUBLESHOOT AND FIGURE OUT WHAT IS WRONG, THIS IS NOT THE ROLE FOR YOU. THIS IS MORE OF A LEADERSHIP AND FACILITATION OPPORTUNITY.
- Taking the ticket created and working directly with IS to get to the correct support levels.
NOT Looking For: Do not need a technician who really wants to be solutioning, troubleshooting, or personally providing technical support.
Soft Skills: Strong verbal/written communicator, proficient typist with minimal errors, quality control over all output, calm negotiator for teams in disagreement.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.
Duration: 6 months with possibility of extension
Role is Onsite - Day Shift - Shifts start and end time ranging from 6:30am to 6:30pm - 8 HOUR SHIFT.
Required Education: Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree. Degree Equivalency: 2 years of job related work experience.
Required Work Experience: None
Preferred Work Experience: 1 year-technical call center experience.
Required Technologies: Highly proficient in Word, Excel, Outlook, Sharepoint
Nice To Have: ServiceNow
Day to Day: Technicians are receiving, monitoring, managing all high severity incidents, escalations and requests for the entire company. Expected to create and facilitate bridgelines, page outages, and maintain ticketing updates.
****IF YOU LOVE WORKING ON HARDWARE AND SOFTWARE AND WANT TO TROUBLESHOOT AND FIGURE OUT WHAT IS WRONG, THIS IS NOT THE ROLE FOR YOU. THIS IS MORE OF A LEADERSHIP AND FACILITATION OPPORTUNITY.
- Taking the ticket created and working directly with IS to get to the correct support levels.
NOT Looking For: Do not need a technician who really wants to be solutioning, troubleshooting, or personally providing technical support.
Soft Skills: Strong verbal/written communicator, proficient typist with minimal errors, quality control over all output, calm negotiator for teams in disagreement.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.