Desktop Support Technician
Spectraforce
Petersburg, Virginia
a day ago
Job Description
Role: Desktop Support Technician
Duration: 1 year
Location: Petersburg, VA 23805 (Onsite; M-F, 8-5?)
Top Skills Per Manager:
• Ability to work independently/limited supervision
• Interpersonal skills (service mindset)
• IT troubleshooting skills
Purpose:
• Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.
• Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT
• Infrastructure team. Customers are onsite & remote end users.
Essential Functions:
• Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video
conference equipment, & other local IT hardware & software packages
• Use remote management to assist end users who are working offsite
• Imaging of new PCs & clients for back office & manufacturing system use
• Set up & support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals & other IT items
• Assist in ordering & receiving equipment, as required
• Comply with internal & external regulations & procedures
• Follow all safety & environmental requirements in the performance of duties
• Other duties as assigned
Physical Requirements:
• Ability to work in an open-office environment with the possibility of frequent distraction.
Qualifications:
• Minimum of two (2) years of IT experience required, preferably in a customer facing role
• Associate's Degree in Computer Science, Information Technology from an accredited college required
• May consider a High School Diploma/GED with four (4) years of IT experience
• Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems
a plus
• Experience with applications such as MS Office & Teams a plus
• Experience with ticketing systems such as ServiceNow a plus
• Experience with iPhones & iPads support a plus
• IT Utilities including operational experience a plus
• CompTIA A+ certification a plus
• CompTIA Networking + a plus
• GxP Pharmaceutical Environment Experience a plus
• Operational experience – hands on support for end user technical issues in an operating facility a plus
• Excellent problem-solving skills a plus
• Excellent & friendly customer service skills a plus
• Excellent oral & written communication skills a plus
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.
Duration: 1 year
Location: Petersburg, VA 23805 (Onsite; M-F, 8-5?)
Top Skills Per Manager:
• Ability to work independently/limited supervision
• Interpersonal skills (service mindset)
• IT troubleshooting skills
Purpose:
• Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.
• Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT
• Infrastructure team. Customers are onsite & remote end users.
Essential Functions:
• Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video
conference equipment, & other local IT hardware & software packages
• Use remote management to assist end users who are working offsite
• Imaging of new PCs & clients for back office & manufacturing system use
• Set up & support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals & other IT items
• Assist in ordering & receiving equipment, as required
• Comply with internal & external regulations & procedures
• Follow all safety & environmental requirements in the performance of duties
• Other duties as assigned
Physical Requirements:
• Ability to work in an open-office environment with the possibility of frequent distraction.
Qualifications:
• Minimum of two (2) years of IT experience required, preferably in a customer facing role
• Associate's Degree in Computer Science, Information Technology from an accredited college required
• May consider a High School Diploma/GED with four (4) years of IT experience
• Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems
a plus
• Experience with applications such as MS Office & Teams a plus
• Experience with ticketing systems such as ServiceNow a plus
• Experience with iPhones & iPads support a plus
• IT Utilities including operational experience a plus
• CompTIA A+ certification a plus
• CompTIA Networking + a plus
• GxP Pharmaceutical Environment Experience a plus
• Operational experience – hands on support for end user technical issues in an operating facility a plus
• Excellent problem-solving skills a plus
• Excellent & friendly customer service skills a plus
• Excellent oral & written communication skills a plus
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.