Job Title: Support Specialist
Location:Evanston, Illinois (On-site) or Oklahoma City,Oklahoma (On-site)
Duration: 12 months, potential for FTE

Work Hours for Evanston, IL: 7:30 AM 4:00 PM Central with 1 hour unpaid break from 11:00 AM 12:00 PM. (37.5 hours per week)
Work Hours for Oklahoma City, Oklahoma: 8:30 AM 5:00 PM (1 hourunpaid break from 12:00-1:00 PM) (37.5 hours per week)

Job Description:
The Asset Verification Services (AVS) Operations Teamplaysa vital role in supporting Federal and State Government Agencies and the Financial Institution Community. Our mission is to promote equitable access topublic benefits by enabling secure and accurate asset verification. Through ourwork, we help reduce fraud, accelerate eligibility determinations, and ensurethat government funds reach those who need them most.

Position Overview:
You will be responsible for supporting financialinstitutions and government field offices using our asset verification systems.Your tasks will include answering emails, phone calls, inputting new users andreaching out to the financial institution network. This role is essential tomaintaining strong relationships, ensuring smooth operations, and drivingcontinuous improvement across our programs.

Key Responsibilities:

• Serve as a primary point of contact for financial institutions, field offices, and agencies participating in AVS programs.
• Deliver training to financial institution personnel on system usage and procedures.
• Respond to inquiries via phone and email, documenting all interactions and resolutions.
• Promote and assist with the transition to automated processing methods.
• Recruit new financial institutions to participate in AVS programs when needed.
• Process registrations and manage updates to institution and user accounts. Meet contracted service level agreements, including FI Network Coverage, response times, etc.Assist withopening and sorting the mail in the office.
• Support additional departmental initiatives as assigned.

Required Skills and Experience:

• Experience is flexible - some experience preferredEducation:
• High school diploma required.
• Typing Speed:Minimum 50 WPM.
• Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook; comfortable working with PCs and web-based applications.
• Communication: Excellent verbal and written communication skills; ability to multitask and manage competing priorities.
• Organization: Highly organized with strong attention to detail.
• Work Ethic: Reliable, self-motivated, and capable of working independently and collaboratively.
• Security Clearance: Must be able to obtain SSA Security Clearance as a condition of employment (Full-time employees).
• This role is to fill in for team members who will be on leave.
• This role has the potential to become full time.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $20.00/hr - $22.00/hr.