Title: CAN - Operations Officer II - Bilingual
Duration: 12 months (Conversion / Extension possible)
Schedule: Mon - Fri, 8 AM to 5 PM
Hybrid: Hybrid- 4 days on-site; for the training period, it will be fully on-site (4 weeks)
Work Location: Mississauga, Ontario
 
  Summary Of the Role:

• Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

 Customer: -

• Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Interact with partners by responding to requests in an effective and timely manner.

 Shareholder: -

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
• Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
• Support the timely and accurate completion of business processes- Actively review internal processes/activities and provide ideas for process improvement- Investigate and escalate non-standard or high-risk activities as appropriate.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Be knowledgeable of and comply with Bank Code of Conduct.

 Must Have Hard Skills:

• Fully bilingual in English and French (written and verbal)
• 5 years of banking experience is required
• Prior experience in an SLA based role
• Microsoft 365 proficiency- Excel, Outlook, and Word
• Comfortable using AI technology

 Soft Skills:

• Excellent communication skills
• Decision-making skills
• Attention to detail

 Nice-To-Have:

• Legal experience- working with legal documents

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.10/hr.