Technical Writer
12 Months
100% Remote
Note: ?Please provide a link to a portfolio or work sample on candidate submittal if available.

Position Overview: 

• The Client's UX Instructional Design team is seeking a contract Technical Writer with hands-on experience in crafting instructions for use.
• Their key focus will be supporting and maintaining the user guides for our Omnipod portfolio. You will also support the migration of content into a recently implemented content management tool, Madcap IXIA.
• This role requires a blend of technical, organizational, and communication skills.
• A strong background in technical writing is must and at least 1-2 years of working in user-facing instructional manuals and in Adobe Creative Cloud.
• Experience in a structured component content management system (DITA-based) is preferred. 
• This is a highly collaborative role where you’ll partner with multiple cross-functional teams distributed across the country and globally.
• You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization.

Responsibilities:  

• Support the upkeep and ongoing development of Omnipod user guides in multiple languages, markets, and configurations.
• Adhere to and improve upon existing content processes and workflows.
• Ensure process compliance with cross-functional stakeholder requirements across the business.   
• Support implementation and migration into component content management systems (CCMS).
• Collaborate with content strategists, labeling designers, regulatory leads, medical SMEs, systems engineers, product teams and others to ensure content is up-to-date and aligned with organizational and regulatory standards.

Skills/Competencies:  

• Excellent project management abilities and process development skills. 
• Eagerness and aptitude to learn new technologies quickly. 
• Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters. 
• Strong leadership skills able to influence many varying opinions and stakeholders, and lead through change.  

To collaborate as a part of our team: 

• Strong interpersonal skills and track record of building collaborative relationships. 
• Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions. 
• Comfort with a dynamic agile software development environment. 
• Ability to make problems visible and actively participate in solution-finding. 
• Immense flexibility: driving a focused approach while being able to pivot in a growing, fast-moving organization.  

Education and Experience: 

• Bachelor’s degree in Information Systems, Technical Communication, Library Science, or a related field. 
• 3+ years of experience in technical writing, content administration, technical documentation, or CMS management. 
• Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint.
• Proficiency with Adobe InDesign, Adobe Cloud, Adobe Acrobat
• Experience with collaboration tools such as Miro, Jira, Confluence, and Smartsheet.  
• Familiarity with DITA and structured content management systems. 
•  Healthcare, life sciences, or diabetes experience preferred. 
• Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products. 

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 48.00/hr.