Job Title: Customer Service Support Entry Level 
Duration: 2+ months
Location: Pembroke Pines, FL 33027
Worksite: Onsite | Monday – Thursday | 7:00 AM – 6:00 PMResponsibilities

• Provides customer assistance in response to problems and related service inquiries.
• Receives or initiates customer contact in order to resolve complaints.
• Responsible for customer billing activities, cash receipts and related reporting.
• Follows processes and procedures as they are stated.
• Provides friendly customer service to customers.
• Communicates inefficiency of processes and procedures.
• Maintains complaint tracking records and work order system to ensure timely, efficient and complete service responsiveness to customers of the waterworks system.
• Answers telephones, receives and routes messages.
• Handles customer account information as it relates to billing and usage inquiries.
• Handles requests for re-reads of meters.
• Operates computer terminal to enter and track information, produce reports, and maintain customer service account records.
• Assists with maintaining new, and close out of accounts, service tracking records to ensure timely and accurate installation process, billing and scheduling procedures.
• Performs some general office duties such as word processing and filing.
• Assists with calculating customer bills and performing billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits (E.g. Water, Sanitation, etc.).
• Runs billing reports, monthly reports, and other reports as necessary as required in close out process.
• Maintains Corrective Maintenance Management System (CMMS) entries, tracking, reporting, etc.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED.
• Two years of office clerical experience.
• Possess a valid driver’s license.
• Proficient in use of computer software including but not limited to Microsoft Word, Outlook.
• Minimum typing speed of fifty (50) words per minute.
• Reading comprehension and ability to perform arithmetic computations.
• Attention to detail and ability to follow directions.
• Must be able to use a telephone and communicate effectively.

Position is offered by a no fee agency. 
Location : 13975 Pembroke Road, Pembroke Pines, FL 33027 United States 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.