Job Description
Work Location: California (Remote, must live in CA)
Assignment Duration: 12 Months
Work Schedule: Training Mon-Fri 8 am – 5 pm PST – 1 week 1 on 1 then work schedule Mon-Fri 8 am – 5 pm PST – No OT, holidays or weekends
Work Arrangement: Remote
Position Summary: This team supports pharmacist-led clinical outreach by managing the administrative workflows that enable timely member engagement, provider coordination, and care gap closure. The role plays a critical part in ensuring members receive appropriate follow-up care and access to medications, while supporting overall quality performance (HEDIS).
Background & Context: New program expansion to support HEDIS performance improvement by providing administrative support for pharmacist interventions. As outreach volume increases, dedicated coordination support is required to maintain efficient workflows, ensure timely follow-up, and improve care gap closure outcomes. Remote, fast-paced, collaboration-driven team.
Key Responsibilities:
• Executing administrative tasks such as faxing providers/pharmacies and tracking follow-ups
• Coordinating with providers, pharmacies, and members to support medication access and care gap closure
• Managing reporting spreadsheets and maintaining accurate documentation to support quality reporting and performance
• Member and provider outreach – outbound
Qualification & Experience:
• Required: high school diploma with Pharmacy Technician training in CA
• Required: CA Pharmacy Technician license
• 3+ years of pharmacy experience, must be personable on the phone and ability to connect with members and providers
• MUST HAVE EXCEL EXPERIENCE
• Strong technical ability to operate and transition between multiple Windows-based systems and tools.
| Candidate Requirements | ||||
| Education/Certification | Required: high school diploma with Pharmacy Technician training in CA | Preferred: CPhT | ||
| Licensure | Required: CA Pharmacy Technician license | Preferred: | ||
| Years of experience required: 3+ years of pharmacy experience, must be personable on the phone and ability to connect with members and providers, MUST HAVE EXCEL EXPERIENCE Nice to have: Medication therapy management experience & managed care experience Disqualifiers: No Microsoft Excel experience, Must have great verbal English communication skills (language barriers), underqualified Additional qualities to look for: Experience managing multi-step administrative workflows with strong attention to detail; Experience working in a remote environment and managing tasks independently | ||||
| 1 | Ability to communicate clearly and professionally with members, providers, and pharmacies | ||
| 2 | MUST have Excel experience | |||
| 3 | Strong technical ability to operate and transition between multiple Windows-based systems and tools | |||
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 18.00/hr.