Position Overview
The Housing Choice Voucher (HCV) Coordinator supports Main Street Renewal’s Central Operations team. Acting in a coordination and support role, the HCV Coordinator manages case activities, ensures compliance with HCV program requirements, and facilitates timely communication between residents, landlords, and internal departments.
 
Key Responsibilities:
· Process and monitor Housing Choice Voucher cases in accordance with program policies and procedures.
· Coordinate and track abatements, inspections, follow-ups, and related HCV activities.
· Maintain accurate records in the case management system to ensure all relevant information is complete and reportable.
· Communicate with residents, landlords, and internal teams to provide updates, resolve issues, and ensure timely action on cases.
· Review and process required documentation for eligibility, continued assistance, and subsidy payments.
· Identify trends and escalate recurring issues to supervisors to support continuous process improvements.
· Support the team in meeting departmental KPIs and compliance requirements.
 
Requirements:
High school diploma
2 years of experience in customer service
English advanced B2+ 85-90%
• Qualifying candidates may be asked to complete two tests.