Title: Operations Officer II - Bilingual
Duration: 1 year (Extension/Conversion possible)
Schedule: 8 am and 4:30 pm – Mon to Friday
Hybrid- 4 days on-site, training could be 5 days on-site.
Location: Montreal
 
 Roles and Responsibilities:

• Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for the own Operations and Business Services function.
• May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

 Customer:

• Execute transactions accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
•  Identify opportunities to improve service delivery.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels- Interact with partners by responding to requests in an effective and timely manner.

 Shareholder:

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity.
• Understand internal and industry regulations and trends, remain informed of emerging issues, and apply appropriate due diligence in adherence with operating policies/procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.
• Support the timely and accurate completion of business processes.
•  Actively review internal processes/activities and provide ideas for process improvement.
• Investigate and escalate non-standard or high-risk activities as appropriate.
•  Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
•  Be knowledgeable of and comply with the Bank Code of Conduct

 Skills:

•  Understanding of MM and FX Products (e.g., Options, Foreign Exchange spots and forwards, Money Market deposits and loans).
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset.

 Must-Have Hard Skills:

• Bilingual- French/English (Verbal/written)
• Tech savvy- Excel experience – pivot tables, data entry, formulas
• Ability to adhere to strict deadlines and handle high volumes of work.
• Excellent quantitative and analytical skills- Excellent organizational and time management skills.
• Ability to work independently, as well as part of a team.
• Self-motivated and goal-oriented.
• Ability to adapt to changing policies and procedures.
• Attention to detail is crucial.

 Nice-To-Have:

• Co-pilot AI knowledge.
• Banking preferred.

 Education/Experience:

• 0-2 years of experience in a Trade Processing-related role, preferably with experience with cash products (such as Loans, Deposits, Swaps, and Forwards).
• Degree/Certifications Required: Bachelor's is preferred

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.10/hr.