The Leasing Specialist is a key member of our leasing support team, responsible for driving lead conversion through proactive outreach and exceptional customer engagement. This role focuses on outbound calls, follow-up communication, and guiding prospective residents through the leasing process from inquiry to lease signing. Success in this position requires outstanding communication skills, strong organization, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

· Conduct outbound calls to prospective residents to follow up on inquiries, applications, and leasing opportunities.

· Engage and build rapport with prospects to understand their needs, provide property details, and guide them through the application process.

· Follow up consistently on pending applications to ensure timely completion and maximize lease conversion rates.

· Maintain accurate and detailed records of all communications and follow-upactions in the CRM system.

· Communicate professionally and promptly with prospects across multiple channels, including phone, SMS, email, and live chat.

· Coordinate with internal teams including leasing, operations, and marketing to ensure a seamless experience from first contact to lease signing.

· Assist in preparing and reviewing lease documentation and ensuring all required materials are complete before move-in.

· Track and report weekly performance metrics such as lead contact rate, conversion rate, and pipeline progress.

· Uphold company standards for customer service, responsiveness, and professionalism in all interactions.

Qualifications:

· High School Diploma or equivalent
· Previous call center experience strongly preferred
· Full professional fluency in English
· Strong proficiency with Microsoft Office Suite (Outlook, Excel, Word)
· Excellent organizational and time management skills
· Strong attention to detail and ability to maintain accurate records
· Professional communication skills and customer service orientation
· 1 year of customer service or related fields required
· Salesforce knowledge is preferred