Title: OSS Shift Lead
Type: 3 months Assignment (40 hours per week)
Location: Austin, TX 78745
Role Overview
The OSS Shift Lead is the operational backbone of the day-to-day shift. This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations. You are the “control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.
Key Responsibilities:
1. Shift Management & Staffing

• Assign OSS to shifts and ensure full coverage across all active jobs
• Monitor attendance, lateness, and no-shows; take immediate corrective action
• Backfill gaps in real time by reassigning or escalating

2. Real-Time Operations Oversight

• Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion)
• Escalate critical issues with clear context and proposed solutions

3. Communication Hub

• Serve as the primary point of contact for all inbound/outbound OSS communication during shift
• Respond to OSS questions, issues, and updates quickly and clearly
• Coordinate with internal teams (Ops, Support, Launchers, etc.) as needed

What Good Looks Like

• All shifts are fully staffed with minimal last-minute scrambling
• OSS know exactly where to be and what to do
• Issues are resolved quickly without escalation when possible
• Communication is fast, clear, and proactive
• Participants have a seamless experience on-site

Qualifications

• 1–3 years of experience in operations, logistics, hospitality, or similar fast-paced environments
• Strong real-time decision-making and problem-solving skills
• Excellent communication skills (written and verbal)
• Comfortable managing multiple workflows simultaneously
• Highly reliable and responsive

Nice to Have

• Experience in dispatch, shift scheduling, or gig workforce management
• Familiarity with last-mile logistics or on-demand operations

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.