Job Title: High Risk Incident Coordinator
Location: Fully Remote
Duration: 6 months’ Assignment
Shift/Hours: 40hours/week, M to F
Note: The role may include occasional work at client office or attendance at offsites, as agreed to with your manager (quaterly basis)
 
Summary:

• As a High-Risk Incident Coordinator, you will be responsible for conducting retrospective analyses of the most severe online and offline incidents in relation to the operability of current state Fraud & Safety Operations (FSO) defenses.
• Your main objective will be to identify and inform potential remediation opportunities and provide insights for future defense expansion capabilities.

Responsibilities:

• Perform investigative reviews of severe incidents to analyze the effectiveness of current defenses.
• Identify potential remediation opportunities and recommend appropriate actions to improve defenses.
• Partner with Platform, Engineering, and cross-functional teams to analyze and communicate the effectiveness of defenses.
• Provide insights and feedback to experts for future expansion capabilities.
• Collaborate with individuals and teams across FSO to ensure comprehensive analysis and remediation.
• Assist in the management and coordination of remediation efforts for identified issues.
• Maintain accurate documentation of findings and recommendations.
• Manage special projects, including the development and maintenance of an internal risk register, and oversee other ad hoc requests to support organizational risk mitigation and operational priorities.

Skills & About You:

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Security, Risk Management) or equivalent; MBA preferred.
• 5-7 years of hands-on experience managing or investigating severe incidents related to user safety, fraud, or abuse within digital platforms, ideally in Trust & Safety or Risk Operations roles.
• Strong proficiency with project management tools, specifically Incident.io (and others, including Asana and Airtable).
• Strong proficiency with Google Suite (Docs, Sheets, Slides, etc.), including formulas for automation.
• Experience working in a highly cross-functional environment where communication with multiple groups and stakeholders is imperative.
• Familiarity with communication tools including Slack, Gmail, Zoom.
• Strong analytical skills and the ability to work with complex data sets.
• Excellent attention to detail and the ability to identify patterns and trends in incident data.
• Demonstrate a strong bias towards action, proactively identifying opportunities and swiftly driving solutions to completion.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 52.14/daily.