Job Description
Position Title: Customer Service Administrator
Work Location: 10210 Genetic Center Drive, San Diego, CA 92121
Assignment Duration: 6 months
Work Arrangement: Onsite 100%
Key Responsibilities:
• Supporting entire order process, and any accounts that are assigned, in Salesforce.com (SFDC). Tasks may include, but are not limited to:
• Entering and processing orders in SFDC
• Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
• Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
• Resolving holds on orders so specimens received can begin testing ASAP.
• Monitoring reports on CS Dashboard to stay on top of workload.
• Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
• Handling Physician Call Back Requests
• Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
• Managing Portal Accounts
• Setting up new portal users, managing password resets, and assisting with IT support as needed
• Account management
• Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
• Follow-Up on QNS Cases
• Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
• Incoming Calls/ Emails
• Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
• Monitor team email inbox as well as individual email inbox.
Qualification & Experience:
• Bachelor’s degree preferred. High School diploma required.
• On the job training including, but not limited to, HIPAA.
• Documentation to maintain compliance with state, CLIA, and CAP requirements
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.00/daily.