Job Title: Project Specialist - Merchant Experience Operations
Location: Fully Remote
Duration: 10 months Assignment
Shift/Hours: 40hours/week
Travel: This remote role requires travel and reports directly to the MxO Project Manager, New Verticals CPG Ads.
 
About the Team:

• The New Verticals team is part of client’s Merchant Experience Operations organization and is responsible for building and maintaining merchant catalogs on the client platform.
• These catalogs are critical, as they represent each merchant’s product assortment to customers across evolving lines of business including ClientMart, Convenience, Alcohol, Grocery, and Retail.
• As these categories continue to grow and change, the team faces ongoing opportunities to solve new challenges and drive meaningful impact.
• Operating at the intersection of e-commerce and advertising, the team partners closely with Sales, Vendor Management, Strategy & Operations, and Ads & Promotions to support both merchant and CPG advertiser needs.
• This role helps manage the internal and external processes and channels that power client-facing catalog management and customer-facing content, ensuring accuracy, scalability, and high-quality execution.
• Day-to-day work is supported by tools such as JIRA, Google Suite, Salesforce, Mode/Snowflake, and internal client systems.

 
About the Role:

•  As a Project Associate within MXO New Verticals, you will deliver operational excellence, quality, and efficiency across merchant and CPG brand catalog operations.
• You will translate business strategy into team-level execution, ensuring KPIs are met while driving continuous improvement across workflows that support New Verticals and the CPG Advertising business.
• In this role, you will support Advertisers as part of the team serving as the primary intake and triage point for CPG advertiser catalog requests, managing end-to-end resolution directly with advertisers and selectively engaging Ads S&O and/or Sales stakeholders for priority clients or complex issues that impact activation or spend.
• You will build scalable processes that ensure timely resolution, high-quality advertiser communication, and strong cross-functional coordination, while playing a critical role in maintaining the brand catalog content that underpins client’s CPG Ads business.
• You will coach and develop future leaders, drive workflow improvements, and support the integration of AI, automation, and analytical tools into daily operations, connecting high-level strategy to execution through strong people leadership and operational rigor.
• This remote role requires travel and reports directly to the MxO Project Manager, New Verticals CPG Ads.

 
You’re excited about this opportunity because you will:

• Own end-to-end intake, triage, and resolution of CPG catalog requests, partnering with Sales on priority or complex issues and using insights to drive automation.
• Provide clear communication on timelines, status, and resolution to external CPG advertisers - Identify recurring issues and streamline workflows to improve speed, quality, and scalability.
• Partner cross-functionally with Ads, Catalog, Product, Analytics, Strategy, and S&O to unlock advertising opportunities, expand catalog coverage, and improve tooling and processes.
• Lead and develop future leaders, driving operational performance, accuracy, accountability, and talent growth.
• Work with your direct leader to translate strategic priorities into clear, executable workstreams aligned to business goals across multiple concurrent initiatives.
• Leverage data and dashboards (MODE, SQL, Snowflake, GSheets) to assess trends, identify root causes, and inform operational and team-level decision-making.
• Integrate AI and automation into daily workflows by piloting and scaling solutions that increase efficiency and elevate team capability.
• Drive KPI ownership through strong tracking, validation, and visibility mechanisms. - Build a high-performing team culture centered on learning, inclusion, and operational excellence.

 
We’re excited about you because:

• You bring 3–4 years of experience leading catalog operations or consulting, with a strong track record of building high-quality, detail-oriented processes in fast-moving environments.
• You are highly analytical, with intermediate to advanced Excel and/or SQL skills and use data to drive structured problem-solving and sound decisions.
• You are a strategic thinker who can zoom in and out—diving deep into details while also shaping clear, long-term plans that align to business goals.
• You communicate clearly and effectively across all levels, translating complex operational data into actionable insights and aligned execution.
• You act with urgency and ownership, thriving in ambiguity and bringing a strong bias for action in an evolving business.
• You excel at navigating cross-functional, matrixed teams—connecting stakeholders, asking the right questions, and driving outcomes.
• You bring disciplined project management skills, maintaining visibility, momentum, and clarity across multiple initiatives.
• You are excited to integrate and scale AI and automation to improve accuracy, speed, and team effectiveness.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.85/hr.