End-User Computing Manager
Spectraforce
Richmond, Virginia
a month ago
Job Description
Position Title: End-User Computing Manager
Work Location: Richmond, VA (Hybrid - 3 days onsite)
Assignment Duration: Direct Hire/Fulltime
Work Arrangement: Hybrid
Position Summary: The Manager of End-User Computing Services (EUC) is responsible for maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing. This job will maintain and improve the staffing, infrastructure, vendor relationship management for the organization.
Key Responsibilities:
• Performance Expectation: Strategic Management/Leadership Work directly with IT Leadership to develop goals and strategy to best utilize and deploy assets.
• Collaborates with other IT leaders to define strategic and tactical roadmap of IT initiatives.
• Plans, directs and coordinates activities pertaining to solution delivery and support.
• Provides day to day technical leadership for developing, implementing and maintaining solutions.
• Stays abreast of and advises organization leadership on technology, industry and regulatory trends and developments.
• Ensures the effective use of technology, identifies organizational information technology needs, and recommends system development and equipment needs.
• Provides guidance and education to leadership on platforms tools and technologies.
• Maintains an environment of partnership by collaborating with IT resource managers, project management, applications, and support teams to foster a team-based approach to high quality solutions and deliverables.
• Performance Expectation: Operational Management/Customer Support Advises customers on functionality, maintenance and integration of information technology solutions.
• Understand key business processes and recommends technology solutions to drive further optimization through technology.
• Identify and drive new opportunities with technology to benefit user experience.
• Sets priorities and evaluates trade offs.
• Defines projects, delivery timetables and desired results.
• Establishes Service Level Agreements (SLA’s), manages Key Performance Indicators (KPI’s) and ensures operational metrics are collected and reviewed for meeting objectives.
• Assures work product is developed, implemented, documented and supported per applicable organizational and IT policies.
• Appropriately communicates team progress and issues.
• Collaborates with cross-functional teams to deliver the right solutions to our customers.
• Ensures compliance with IT and the organization policies and guidelines.
• Understand customer needs and opportunities, facilitate customer understanding of IT.
• Manage customer expectations, provide timely communications.
• Provide customer with options for work timing, work sequencing and use of contract labor.
• Develops, implements and maintains processes and communication channels to assure optimal customer service.
• Create an environment of Trust, High Morale and Strong ongoing Communication.
• Performance Expectation: Talent Management Provides effective leadership of team of technical professionals responsible for delivering Technology services.
• Communicates area’s strategic objectives to staff in order to maintain strategic alignment and streamline efforts.
• Staffs and retains talent in order to achieve strategic and operational goals.
• Ensures performance objectives are clearly set for all employees and coaches and mentors staff to optimize performance, engagement, professional development and the quality of their work experience.
• Provides regular feedback (formal and informal) on competencies, performance and achievement against objectives.
• Ensures that all employee goals/evaluations are completed, communicated and processed on a timely basis and provide coaching, discipline and discharge of team members when necessary.
• Partners with Human Resources to administer employee actions including hiring, performance reviews, promotions, disciplinary actions and ALL terminations.
• Performance Expectation: Leading Organizational Change & Performance Improvement Support strategic planning by providing insights, analysis, & recommendations.
• Identify opportunities for continuous operational planning in support of effective and efficient IT business operations.
• Continuously look for ways to streamline and improve IT and business operations and performance and proactively identifies and initiates process improvement tasks.
• Contribute new ideas to the team to challenge the “status quo”.
• Be curious about emerging technology and concepts like design thinking, agile project management, engaging marketing strategies, etc.
• Keep track of your own progress with change deliverables in a fast paced environment, and provide relevant updates to internal team and leadership, when required.
• Serve as a Change Agent and a champion for change within your team and across the organization to help others deliver improvements that increase team member engagement and transfer knowledge.
• Collaborate with cross functional teams and other leaders to provide tactics, ideas and reasoning for behavior change, readiness, and team member/patient experience.
• Identify resistance, performance gaps, and enact action plans for effectiveness.
• Performance Expectation: Fiscal Collaborates with leadership to monitor rolling budget forecast.
• Controls expenses and is responsible for meeting timely variance reporting.
• Contribute to Multiyear IT capital planning process Performance Expectations: Miscellaneous Responsibilities Performs other duties as assigned and/or participates in special projects in order to support the mission of the organization and the Department.
• Provides assistance to team members.
• Accepts alternate assignments, as required, graciously.
Qualification & Experience:
• Experience REQUIRED: Five (5) years experience in relevant IT field and three years of leadership experience.
• Experience PREFERRED: Ten (10) years’ experience in relevant IT field and five years of leadership experience.
• Education/training REQUIRED: Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience.
• Education/training PREFERRED: Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program.
• Related certification preferred Independent action(s) required: Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Works well under pressure and manage several responsibilities with ease and composure.
• Advanced interpersonal, written and oral communication skills.
• Solid leadership skills.
Working Conditions & Physical Demands (If Applicable):
Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs.
Activities: Prolonged standing, Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 120000.00/Hourly.
Work Location: Richmond, VA (Hybrid - 3 days onsite)
Assignment Duration: Direct Hire/Fulltime
Work Arrangement: Hybrid
Position Summary: The Manager of End-User Computing Services (EUC) is responsible for maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing. This job will maintain and improve the staffing, infrastructure, vendor relationship management for the organization.
Key Responsibilities:
• Performance Expectation: Strategic Management/Leadership Work directly with IT Leadership to develop goals and strategy to best utilize and deploy assets.
• Collaborates with other IT leaders to define strategic and tactical roadmap of IT initiatives.
• Plans, directs and coordinates activities pertaining to solution delivery and support.
• Provides day to day technical leadership for developing, implementing and maintaining solutions.
• Stays abreast of and advises organization leadership on technology, industry and regulatory trends and developments.
• Ensures the effective use of technology, identifies organizational information technology needs, and recommends system development and equipment needs.
• Provides guidance and education to leadership on platforms tools and technologies.
• Maintains an environment of partnership by collaborating with IT resource managers, project management, applications, and support teams to foster a team-based approach to high quality solutions and deliverables.
• Performance Expectation: Operational Management/Customer Support Advises customers on functionality, maintenance and integration of information technology solutions.
• Understand key business processes and recommends technology solutions to drive further optimization through technology.
• Identify and drive new opportunities with technology to benefit user experience.
• Sets priorities and evaluates trade offs.
• Defines projects, delivery timetables and desired results.
• Establishes Service Level Agreements (SLA’s), manages Key Performance Indicators (KPI’s) and ensures operational metrics are collected and reviewed for meeting objectives.
• Assures work product is developed, implemented, documented and supported per applicable organizational and IT policies.
• Appropriately communicates team progress and issues.
• Collaborates with cross-functional teams to deliver the right solutions to our customers.
• Ensures compliance with IT and the organization policies and guidelines.
• Understand customer needs and opportunities, facilitate customer understanding of IT.
• Manage customer expectations, provide timely communications.
• Provide customer with options for work timing, work sequencing and use of contract labor.
• Develops, implements and maintains processes and communication channels to assure optimal customer service.
• Create an environment of Trust, High Morale and Strong ongoing Communication.
• Performance Expectation: Talent Management Provides effective leadership of team of technical professionals responsible for delivering Technology services.
• Communicates area’s strategic objectives to staff in order to maintain strategic alignment and streamline efforts.
• Staffs and retains talent in order to achieve strategic and operational goals.
• Ensures performance objectives are clearly set for all employees and coaches and mentors staff to optimize performance, engagement, professional development and the quality of their work experience.
• Provides regular feedback (formal and informal) on competencies, performance and achievement against objectives.
• Ensures that all employee goals/evaluations are completed, communicated and processed on a timely basis and provide coaching, discipline and discharge of team members when necessary.
• Partners with Human Resources to administer employee actions including hiring, performance reviews, promotions, disciplinary actions and ALL terminations.
• Performance Expectation: Leading Organizational Change & Performance Improvement Support strategic planning by providing insights, analysis, & recommendations.
• Identify opportunities for continuous operational planning in support of effective and efficient IT business operations.
• Continuously look for ways to streamline and improve IT and business operations and performance and proactively identifies and initiates process improvement tasks.
• Contribute new ideas to the team to challenge the “status quo”.
• Be curious about emerging technology and concepts like design thinking, agile project management, engaging marketing strategies, etc.
• Keep track of your own progress with change deliverables in a fast paced environment, and provide relevant updates to internal team and leadership, when required.
• Serve as a Change Agent and a champion for change within your team and across the organization to help others deliver improvements that increase team member engagement and transfer knowledge.
• Collaborate with cross functional teams and other leaders to provide tactics, ideas and reasoning for behavior change, readiness, and team member/patient experience.
• Identify resistance, performance gaps, and enact action plans for effectiveness.
• Performance Expectation: Fiscal Collaborates with leadership to monitor rolling budget forecast.
• Controls expenses and is responsible for meeting timely variance reporting.
• Contribute to Multiyear IT capital planning process Performance Expectations: Miscellaneous Responsibilities Performs other duties as assigned and/or participates in special projects in order to support the mission of the organization and the Department.
• Provides assistance to team members.
• Accepts alternate assignments, as required, graciously.
Qualification & Experience:
• Experience REQUIRED: Five (5) years experience in relevant IT field and three years of leadership experience.
• Experience PREFERRED: Ten (10) years’ experience in relevant IT field and five years of leadership experience.
• Education/training REQUIRED: Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience.
• Education/training PREFERRED: Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program.
• Related certification preferred Independent action(s) required: Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Works well under pressure and manage several responsibilities with ease and composure.
• Advanced interpersonal, written and oral communication skills.
• Solid leadership skills.
Working Conditions & Physical Demands (If Applicable):
Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20-50 lbs.
Activities: Prolonged standing, Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 120000.00/Hourly.