Position Title: User Support Technician

Work Location: San Diego, CA 92121

Assignment Duration: 12 months

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Work Arrangement: Onsite

Position Summary:
Answer help desk phone calls and provide technical support.
Provide on-the-spot troubleshooting and route tickets to appropriate technicians or support groups.

Background & Context:
Role supports internal users at The Organization with local and onsite IT needs.

Key Responsibilities:

• Answer help desk phone calls

• Route help desk tickets to appropriate technicians or support groups

• Provide on the spot troubleshooting as time allows

• Provide support through online chat system

• Provide walk up support

• Provide local support for the following systems (installation, upgrades, troubleshooting)

• PC and or Laptop Hardware and Software

• Network Peripherals and Printers

• Telephone System

• Maintain loaner laptops and projectors

• Manage PC and or Network Inventory

Qualification & Experience:

• 1–2 years experience

• Win 10 and 11

• Office365

• Dell computers

• Apple iPhones and iPads

• PC troubleshooting

• Active Directory

• Exchange

Working Conditions & Physical Demands (If Applicable):

• Onsite helpdesk support with walk-up users

• Rotating basis with some after-hours coverage

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.