Title: Operations Officer II
Duration: 1 year (Possibility of Extension/Conversion)
Hybrid schedule: 4 days per week (10:00 - 6:30 is the core shift, could potentially change to 8:30 - 5:00 – must be able to work either shift)
Location: Street West, Toronto, ON
 
Day-to-Day Responsibilities:

• The Cash Management Department is responsible for all Client Cash movements for the Bank’s Wealth business lines.
• Provide Excellent Customer Service
• Process all transactions accurately and in a timely manner.
• Provide professional and courteous service at all times to both internal and external clients.
• Ensure service is maintained as per Service Level Agreements and Internal service delivery standards.
• Ensure that we are meeting our CiCEI goals and SLA requirements for phone calls by picking up all calls that come to each individual’s line.
• Adhere to Firm and Industry regulations and policies for all transactions.
• Escalation of issues where necessary.
• Identify opportunities for improvements in service delivery and processes.
• Support process initiatives.
• Ensure documents are completed accurately and filed properly, and ensuring privacy of client information.
• Ensure the Industry and Firm regulations and operating practices are met for all transactions completed.
• Complete investigations accurately and in a timely manner and identify process gaps.
• Participate fully as a member of the team, promote effectiveness, and contribute to a positive work environment.
• Participate and complete development activities.
• Ensure adherence to HR policies and the industry code of conduct.
• Share and work with peers to develop and improve processes that will assist in day-to-day transactions and productivity

Job Requirements:

• A working knowledge of Cash Management.
• Excellent written and verbal communication skills
• Strong Knowledge of Excel and Word.
• Advanced computer and typing skills.
• Detail-oriented and able to work within deadlines.
• Organized and able to analyze and solve problems.
• Team-oriented and able to develop excellent working relations with other Bank’s BFG departments

Must have:

• Typing Speed of 60 WPM minimum.
• Advanced Excel knowledge (formulas required, pivot tables)
• Exceptional English speaking and communication skills
• University Graduate
• Additional required skills: High accuracy, attention to detail, Quick Learner, Flexibility, and the capability to take on various tasks
• Customer service background/experience 2-4 years.
• High processing volumes position. Must have attention to detail, problem-solving, being able to improve processes.

Nice to have skills:

• Previous programming experience required (VBA or other programming languages, with examples of projects)
• Technical background- Coding skills, macros
• Previous Banking Experience

Education:

• Post-secondary required and 2-4 years of relevant experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.