Title: Field Service Technician II 
Location: Jackson, KY 41339
Duration: 9 months (Possibility of extension)
Shift:  M-F 8-5 w/overtime plus travel, OT may be required


Notes:

•  Is this position remote or in person? Onsite at client locations
• What are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experience
• How many overall years of experience should this person have? 2 to 3+ 
• Do they need any specific certifications or education? Lexmark printer certification nice to have
• How many miles per day will the contractor be driving? Will vary depending on client locations 
• What radius range should candidates be located from the job location? Within 75 miles 

Description:
This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

Duties and Responsibilities:

• Project focus on upgrading advanced commercial printers at retail locations.
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, and image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost-effective repair or resolution to minimize customer downtime.

Skills and Qualifications:

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required.
• Must be able to do extensive traveling via plane and/or car.
• Must have commercial/large printer experience; Lexmark printer certification is nice to have.
• Experience working on commercial printers and having an electronics/mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
• Working knowledge of the Microsoft Office application suite including MS Outlook.
• Experience with multi-platform Windows O/S required.
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50 lbs.
• Excellent customer service skills and professionalism.
• Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.00/hr.