Position Title: Quality Improvement Abstractor
Work Location: Remote NC EST – CANDIDATES MUST RESIDE IN NC
Assignment Duration: 3 months with extension

Position Summary:
Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):

• Assist with retrieval of medical records.
• Works with the HEDIS team to collect member records by contacting providers and placing collected records into database utilized
• Required to handle a high-volume (40-50 per day) of inbound and outbound calls with provider offices
• Continued follow up on requested medical records until obtained
• Excellent documentation of research and contact information
• Labeling records with appropriate naming convention
• Loading medical records to abstraction database

Describe the performance expectations/metrics for this individual and their team:

• TBD, but likely 40 – 50 calls/faxes per day

Education/Certification	Required: Associate Degree RN – NC or Compact state license			Preferred:
Licensure	Required: RN  – NC or Compact state license			Preferred:
Years of experience required: • Minimum 2 years of nursing experience (active RN required) • At least 1 year of experience in medical record review, quality improvement, or related administrative clinical work, call center Disqualifiers: • No active RN license or lapsed/expired license • Lack of experience with medical record systems or electronic documentation • Inability to commit to full-time schedule during the contract period • Limited computer proficiency (unable to navigate Excel or complete required computer testing) • Refusal or inability to be on camera for required training and testing Additional qualities to look for: • Strong organizational skills and attention to detail • Ability to handle a high-volume workload under tight timelines • Professional communication and follow-up skills with provider offices • Reliability and accountability in meeting daily call/fax and documentation expectations
Top 3 must-have hard skills stack-ranked by importance		1	Medical record retrieval and documentation accuracy (critical for data integrity)
		2	Strong computer skills (Excel, medical record software, and ability to pass computer testing)
		3	Effective provider communication (handling high call/fax volume with professionalism)

 

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 37.00/hr.