The Utilities Specialist supports Main Street Renewal’s ASC Utilities Team. This role

oversees daily utility activations and deactivations while continuously identifying

opportunities to streamline processes and enhance operational efficiency. The

position contributes to the company’s goals by ensuring timely utility setup and

maintaining strong vendor relationships, which support property operations.

Key Responsibilities

· Coordinate utility activations according to MSR utility process

· Coordinate utility deactivations according to MSR utility process

· Enroll utility accounts into e-billing

· Communicate with branch offices throughout the stages of the MSR utility

process

· Accurately input utility information into specified property fields to ensure all

relevant information can be reported on

· Identify utility providers in service areas and cultivate relationships to

improve the utility process

· Make payments/deposits when needed to activate utilities and complete

expense reporting for all charges

· Serve as the point of contact with utility companies, addressing service-

related issues and ensuring timely responses to activation or deactivation

requests

· Troubleshoot and resolve utility-related issues such as delays or billing

discrepancies

· Identify any “gaps” in the process and work to bridge them to increase

efficiency

· Implement solutions to streamline operations and enhance overall efficiency

Job Requirements

Minimum Requirements:

· HS Diploma or equivalent

· Proficiency with Microsoft Office Suite

· Strong multitasking ability to manage utility requests for multiple properties simultaneously · Strong troubleshooting skills for handling service delays, billing discrepancies, or other utility-related issues · Organized, detail-oriented, professional, and able to work in fast-paced environments · Ability to consistently meet department deadlines · Excellent verbal and written communication skills · Service-minded approach to all aspects of the job Preferred Qualifications: · 2+ years experience in construction, project management, utilities, or real estate industry preferred · Experience with Salesforce

Functional and Behavioral Skills

Functional Skills:

· Utility process management

· Data entry accuracy

· Payment processing and expense reporting

· Microsoft Office proficiency

· Salesforce experience (preferred)

Behavioral Skills:

· Strong communication skills

· Problem-solving and troubleshooting

· Time management and multitasking

· Detail orientation

· Customer service mindset