Job Title – Salesforce Tech Lead Duration – 6+ Months Location – Remote
Job Description: As a Salesforce Production Support Engineer, you will make an impact by ensuring stability, performance, and continuous availability of the Salesforce Service Cloud production environment. You will be a valued member of the Salesforce support team and work collaboratively with development teams, business stakeholders, end users, and cross-functional technology teams to minimize disruption and deliver seamless customer service experience.
Responsibilities: • Respond to, triage, and resolve L2/L3 production incidents impacting Salesforce Service Cloud while meeting established SLAs. • Troubleshoot and resolve issues across Apex, Flows, Lightning Web Components (LWC), Aura components, and integrations using Salesforce debugging and monitoring tools. • Proactively monitor production health, performance, governor limits, integration queues, and batch processes to identify and mitigate potential risks. • Conduct root cause analysis for recurring incidents and implement permanent corrective actions to improve platform reliability and reduce ticket volume. • Support Service Cloud configuration, customization, user administration, data management, release activities, and change management processes.
Skillsets/Experience: • 5+ years of hands-on Salesforce experience with strong production support expertise in Salesforce Service Cloud. • Proven experience managing and resolving L2/L3 production incidents within defined SLAs. • Strong debugging and troubleshooting skills across Apex classes, triggers, batch jobs, asynchronous processing, Flows, Lightning Web Components (LWC), and Aura components. • Hands-on experience supporting Salesforce integrations including REST/SOAP APIs, middleware platforms, and external system callouts and hands-on experience in Apex, LWC, Flows and Aura components. • Experience monitoring production environments, analyzing debug logs, investigating governor limit issues, and resolving batch job failures. • Salesforce Administrator Certification. • Salesforce Platform Developer I (PD1) Certification. • Experience supporting Service Cloud functionality including case management, assignment rules, escalation rules, queues, page layouts, and permission sets. • Hands-on knowledge of user administration, profiles, roles, permission sets, data management, reporting, and data quality activities. • Experience participating in Salesforce release management, deployments, and change management processes. • Advanced expertise in Salesforce Service Cloud production operations and platform optimization. • Strong root cause analysis skills with a focus on preventing recurring incidents and improving platform reliability. • Experience working closely with business stakeholders, developers, and end-user communities in enterprise environments. • Exposure to large-scale, highly integrated Salesforce ecosystems with complex support requirements. • Strong communication, collaboration, and customer-focused problem-solving skills. • Knowledge of proactive monitoring, performance tuning, and continuous service improvement practices.
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $58.00/hr - $60.00/hr.
