Salesforce Business System Analyst


Pleasanton, California

23 days ago

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Job Description

Position: Salesforce Business System Analyst
Location: Pleasanton, CA (Must be hybrid onsite)
Duration: 7+ months (Potential to extend)

  • Increased workload in this team to assist with backlog of projects/work.
  • BSA focusing in on Salesforce for the GTM team
    • This is a custom Salesforce instance (not one of the standard clouds)
      • Mix of sales cloud, experience, service cloud, etc. and then the rest is custom.
        • The majority is a custom Salesforce instance.
  • Driving requirements, functional part of the conversation
    • Agile process
  • Documentation, working with dev team to ensure they deliver
  • 30% BA work, documentation work, user stories. 70% BSA work
  • Project:
    • Implement workday solutions for customers. Part of that engagement -- tools that we use that help customers fullfill those engagements.
    • 7 ongoing programs
  • 5 years of BSA experience minimum and Salesforce
  • 5 years of Salesforce hands on experience
  • Preferred:
    • Workday implementation
    • Sales cloud, Salesforce CPQ, service cloud experience -- closest to the Salesforce custom instance.
    • Field services/GTM experience
Job Description:
  • Work closely with business partners to understand business processes, goals and gaps.
  • Collaborate with GTM development team and other business analysts in the planning, prioritization, design, development and deployment of new projects & system enhancements.
  • Responsible for understanding business requirements and creating documentation as needed; i.e. Business requirements documents (BRDs), process flows, business cases, gap analysis (as is vs. to be), functional design documents etc.
  • Leverage business knowledge and expertise to identify opportunities for process improvements.
  • Analyze and initiate configurations and customization of the Salesforce system and participate in the change management and go live support processes.
  • Facilitate review sessions with functional owners, subject matter experts and end-user representatives.
  • Coordinate and perform system testing to ensure requirements are met.  Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

CPRA: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting    

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation. 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $60.00/hr.

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