Title: Route Service Representative Location: 15750 Strathern Street, Van Nuys CA 91406 Duration: 7 months Shift: Second shift 12:30PM-9PM (Mo Tu We Fr Sa)
Summary The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results. Duties and Responsibilities • •Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures. • •Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination. • •Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines. • •Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc. • •Follow route as scheduled/sequenced while allowing for will-call stops and special pickups. • •Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature. • •Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes. • •Place "Door Hanger" for will-call clients with no specimens out. Place "Door Hanger" for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up. • •Communicate with Dispatch before leaving an area to ensure will-calls have been cleared. • •Keep route information, sequencing and all client notes up to date. • •Attendance and punctuality in meetings and training sessions. • •Meet all training requirements in a timely manner as assigned. • •Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment. • •Document and provide appropriate client satisfaction information to Logistics Management. • •Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles. • •Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience: Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period. Preferred Work Experience: 1 year of experience in a customer service, logistics, or delivery related job strongly preferred. Physical and Mental Requirements: • •Position requires travel • •Extensive use of phone and hand held device (PC) • •Prolonged standing/sitting/walking/driving • •Fine dexterity with hands/steadiness • •Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time • •Ability to communicate effectively in English with clients, supervisors and peers • •Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios • •Balancing • •Bending/kneeling • •Pushing/pulling • •Reaching/twisting Knowledge: • •General computer knowledge and experience with handheld scanner equipment preferred. Skills: • •Strong customer service skills • •Strong interpersonal skills • •Strong problem-solving skills • •Strong sense of collaboration • •Strong communication skills • •Strong decision-making skills • •Customer Focus • •Integrity • •Trust • •Act with a Sense of Urgency/ Importance • •Approachable • •Service driven • •Sincere • •Composure • •Professionalism • •Honesty • •Respect • •Patience • •Knowledgeable • •Humorous • •Self-Development • •Informing • •Drive for Results Additional Job Details: Mon - Fri Second shift 12:30PM-9P
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.
