Job Title: Appointment Coordinator Duration: 3+ Months Location: Remote FL Shift Schedule: Flexible to work 8-hour shifts Monday through Sunday from 8:00am to 10:00pm as per eastern zone (8 hours per day/40 hours per week)
Job Description: Join our dynamic team as an appointment coordinator to help us create a positive, welcoming experience for callers looking to meet with a trusted advisor. Our team consists of sales agents, customer service advocates and clinicians who are ready to educate and assist members and the community. We are no longer just about health insurance – we are about looking out for your well-being and providing a new, more personal approach to healthcare. Our innovative centers are a place where consumers come to get answers to their healthcare questions and embark on their wellness journey. Success in this role requires the ability to adapt to changing business needs and communicate well with consumers and team in a fast-paced environment during peak operating months.
Responsibilities:
Engage with callers and ask questions to understand the reason for their call.
Determine the needs of the caller and what team (sales, service, care) they need to speak with to meet needs.
Use technology such as a computer, laptop and iPad to document and track calls and outcomes tools.
Use a variety of computer programs such as Microsoft Lync, word, excel, outlook (email), WebTop (internet based) tools.
Documentation of number of calls, reasons for calling, personal information and outcomes, to name a few, are key performance indicators which require proficient computer skills and attention to detail.
Use communication skills to explain time frames or next steps to callers.
Answer incoming telephone calls, type email messages for agents, check voicemail 3x per day (or more depending on volume), distribute messages.
Schedule appointments, call to confirm appointments day prior and ensure all known center visitor appointments are organized with proper agent staffing (work with supervisor).
Schedule appointments for visitors who are on the phone. All scheduling is done using internet/web tool and MS Office. Schedule appointments to maximize the number of customers seen.
The Appointment Coordinator creates the first impression for callers calling the center and inputs data into our systems which the team relies on to make informed business decisions. The Appointment Coordinator owns the caller experience and documentation of calls.
Requirements: Competencies:
Build brand rapport and relationships. Develop and maintain collaborative working relationships with team and consumers through mutual respect, trust, understanding and tact, with a focus on healthy conflict resolution
Customer Focus. Committed to providing an exceptional customer experience for callers and acting with their interests in mind by understanding their needs, creating positive defining moments and leveraging resources to deliver on promises and commitments.
Displaying Technical Expertise. Effectively applies specialized knowledge, skills and abilities.
Teamwork and collaboration. Selflessly supports and contributes to center team and consumers.
Skills:
Written and verbal communication skills
Organization and attention to detail
Proficient with computers, electronics, MS office (Word, Outlook/Email, Instant Messenger)
WebTop tools
Keyboarding
Customer service
Job Requirements:
Prior customer service experience working in a fast paced environment with telephonic contact with consumers.
Examples: consumers, customers, patients, buyers or attendees.
Example industries: banking, insurance, hospitality, retail, healthcare, event planning.
Must be technologically savvy. Able to use an iPad, lap top, computer and be proficient with MS office, navigating the internet and keyboarding (type).
Experience managing schedules and calendars.
Experience working with the general public including seniors/older adults.
Required Experience & Education:
0-2 years of Professional experience preferably within Coordinator role
High school diploma or GED
Position is offered by a no fee agency. Location : Jacksonville, FL 32246 About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.50/hr.
