Title: Response Team Analyst III Duration: 6 Months Location: Remote (TX)
Responsibilities
Handle a large volume of incoming requests based on specific market needs.
Maintain the SLA and productivity within set parameters.
Prepare responses that conform to applicable policies, governing style, and format.
Triage and review incoming material and independently determine the need for assembly and preparation of an escalation.
Clearly respond to process and policy questions from external parties and internal partners
Identify legal deficiencies of the legal processes and inquiries or policy misalignment and notify and assist appropriate partners and/or counsel.
Conduct relevant research and use data to support escalations and business cases with understanding operational risks.
Provide support to FTEs on operational projects, as needed.
Support Leadership with requests for operational workstreams.
Minimum Qualifications
BA/BS degree
Minimum 3 years of experience as a legal assistant or paralegal in a law firm or corporate policy or legal department
Experience with various computer systems, internet technology and software (PC, Mac, MS Office, Google Suite)
Ability to learn quickly and efficiently relevant internal technology, platforms, and tools.
Ability to work with flexible schedule, including evenings and weekends.
Self-starter and sustained self-driven productivity.
Experience prioritizing multiple functions and tasks while managing work time without compromising quality.
Experience working independently and using judgment with minimal direct supervision.
Exceptional organizational skills and detail orientation
Strong communications and interpersonal skills
Strong work ethic, excellent judgment, sense of responsibility, diplomacy, and ability to work under pressure.
Team player, ability to work well with other team members to achieve objectives on an often-short timeline
Use of good judgment in handling sensitive matters and an ability to maintain confidentiality.
Passion for helping others.
Fluency in reading and analyzing legal documents in Portuguese and Spanish
Preferred Qualifications
Experience working at a tech company or with tech clients.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $30.00/hr.
