Position Title: Resource Specialist
Work Location: Remote - Region D: Hardee, highlands, Hillsborough, Manatee, and Polk.
Assignment Duration: 3-month contract-to-hire
Work Schedule: 8 am-5 pm, Monday through Friday. Weekend work may be needed during emergencies.
Work Arrangement: Remote
Position Summary:
Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with the care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions), including the identification and coordination of referrals for care/services.
Background & Context:
Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans.
Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices.
Works closely together as a team cohesively.
This position will be remote/field based and will provide care management to assist with coordination of care, including assessing for health care needs, referring to health plan providers, providing education on benefits/expanded benefits, and provide community resources to address social determinants of health needs.
The caseload is 100 members.
Performance expectations/metrics:
Compliance with care management policies/procedures including outreach and documentation expectations.
Individuals will be audited on a monthly basis to ensure charts are in compliance.
First day looks like:
The first day will align with training/onboarding. The first day will consist of setting up computer, completing onboarding tasks, reviewing training schedule, and meeting with the training team. Onboarding is 4 weeks.
Qualification & Experience:
| Candidate Requirements | ||||
| Education/Certification | Required: Bachelor’s Degree and 2 – 4 years of related experience. | Preferred: | ||
| Licensure | Required: | Preferred: | ||
| Years of experience required: 2 – 4 years of related experience. Pediatric case management experience Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc. Disqualifiers: Additional qualities to look for: Health plan experience Foster care and/or adoption experience | ||||
| 1 | Child welfare experience | ||
| 2 | Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc. | |||
| 3 | Microsoft Office- Outlook, Word, and Excel | |||
| | 4 | PREFERRED: Health plan experience Foster care and/or adoption experience | ||