Job Title: Resource Planning Associate Representative Duration: 3+ Months Shift: 40 hours per week Monday-Friday 8:30am - 5:00pm Local time Training Schedule: 8:30am - 5:00pm EST - 5 days Location: 100% Remote but candidates must be located in IL, TN, PA, FL or GA
Note: Must have a quiet, private working environment with no distractions. Internet must be hard wired - internet speed of 5mbps downstream and 2 mbps upstream. Candidate must not move in the first 6 months of employment. Candidate must not take time off in the first 2 weeks of employment.
If you are selected for the position and accept the offer it is required that you have a workspace at your home that is free from noise and distractions. Your workspace should not have background conversations, noises, music, or distractions other then the daily job functions.
No time off can be taken during the training or the first few weeks during nesting this can be about 2-3 weeks. Candidates are expected to be on camera throughout the entirety of the training.
Role Summary This is an outbound call center you will be responsible for calling 150-200 members per day. Some manually and some through an auto dialer. The main purpose of an HRS scheduler is to schedule an in-home health assessment provided free of charge to the member on behalf of their health plan. This is a call center and 90% of your time will be spent on the phones.
Here are some key skill sets you must have:
The ability to handle 150-200 calls per day.
The ability to read and follow a script or scripts.
Encourage the member to accept the visit and enticing them to agree to a free benefit provider by their health care provider in the comfort of their home.
Communicate effectively to different departments via Webex, outlook etc.
Knowledge of google chrome and how to use google maps.
Multitask through various insurance portals to verify member eligibility.
Respond to emails and corrections timely.
The ability to meet daily goals.
1-2 visits per hour to start the goal is 2 per hour but new hires may need a few weeks to acclimate to that.
Not ready time 1.5 hours or less
Maintain a QA score of 80% or higher.
Maintain attendance for first 90 days of employment.
Maintain a completed visit percentage of 80% or more.
Maintain 100-200 outbound calls when manually dialing.
Bilingual (Spanish) preferred but not required.
Skills:
Strong Customer Service Backgroud
Multitasking
Problem solving
Strong knowledge of Microsoft products
Phone consistency
Sales background
Top 3 skills: Customer Service, Call Center & Scheduling
Education:
High School Diploma or equivalent
Sales and call center experience preferred.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $17.50/hr.
