This is an outbound call center you will be responsible for calling 100-200 members per day. Some manually and some through an auto dialer. The main purpose of an HRS scheduler is to schedule an in-home health assessment provided free of charge to the member on behalf of their health plan. This is a call center and 90% of your time will be spent on the phones. Here are some key skill sets you must have:The ability to handle 100-200 calls per day.The ability to read and follow a script or scripts.Encourage the member to accept the visit and enticing them to agree to a free benefit provider by their health care provider in the comfort of their home.Communicate effectively to different departments via Webex, outlook etc...Knowledge of google chrome and how to use google maps.Multitask through various insurance portals to verify member eligibility.Respond to emails and corrections timely.The ability to meet daily goals.1-2 visits per hour to start the goal is 2 per hour but new hires may need a few weeks to acclimate to that.Not ready time 1.5 hours or lessMaintain a QA score of 80% or higher.Maintain attendance for first 90 days of employment.Maintain a completed visit percentage of 80% or more.Maintain 100-200 outbound calls when manually dialing.This is a remote role. Bilingual is preferred but not required. Candidates must have Customer Service, Call Center & Scheduling experience.40 hours per week - Monday - FridayTraining Schedule - 8:30am - 5:00pm EST - 5 daysRegular Schedule 8:30 - 5:00 pm local timeMust be located in IL, TN, PA, FL or GACandidate must not move in the first 6 months of employment.Candidate must not take time off in the first 2 weeks of employment., Education: High School diploma or equivalent, Languages: English, Spanish
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $9.50/daily.
