Position Title: Rep, Customer service Location: USA, California, Remote Duration: 3 months. Position Overview: The Patient Support Agent plays a crucial role in interacting with patients, providing information on products and medical inquiries, addressing complaints, and facilitating case updates. This role involves direct communication with patients to determine their issues, offer solutions, or coordinate follow-up as needed. Patient Support Agents may handle inbound or outbound calls, or a combination of both. Key Responsibilities:
Provide clear and accurate information to patients regarding valvular heart disease and related company products.
Respond to patient inquiries and complaints through various communication channels, including phone, email, and chat.
Identify patient grievances, propose solutions, and refer more complex issues to designated departments for further investigation and resolution.
Maintain detailed records of patient interactions in a digital patient database, documenting inquiries, complaints, comments, and the actions taken to resolve them.
Work closely with colleagues from different business units to ensure effective communication and problem-solving.
Required Skills and Competencies:
Strong verbal and written communication skills, with the ability to explain complex information clearly and professionally.
Excellent interpersonal skills with a customer-centric approach, demonstrating empathy and patience.
Capable of accurately documenting and recording information in a CRM system.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Proficient in Microsoft Word and Excel, familiarity with Microsoft Outlook and Teams is an added advantage.
Education and Experience:
High School Diploma or GED required.
2-4 years of customer service experience in a healthcare call center or a similar healthcare setting.
CPRA: The Company is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAhr@spectraforce.com.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.71/hr.
