The Alexa User Research team is seeking a Sr UX Research Program Manager to drive operational improvements for our team and lead scalable research programs. This role will build connections among researchers, designers, product managers, and our customers to ensure Alexa experiences are intuitive, delightful, and providing meaningful value. Were looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up. Key job responsibilities Lead the design and development of rolling research programs, ensuring they are welldefined, feasible, and aligned with organizational needs Conduct regular live inperson, remote evaluation of Alexa experiences E2E CX analysis and reporting of results Provide training for nonresearchers engaging with research programs and lead education initiatives across crossfunctional teams Develop selfservice research protocols, evaluate research study plans, and provide guidance based on best practices Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights Collaborate with senior leadership to identify research priorities and opportunities Run triage meetings and manage request intake Manage 3rd party vendor relationships and maintain research tools and recruitment solutions Ensure compliance with privacy and data security policies across research initiatives Build processes to improve the research teams overall efficiency
