Project/Program Manager IV


Bellevue, Washington

6 days ago

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Job Description

Sr. UX Research Program Manager, Alexa DomainsThe Alexa Domains User Research team is seeking a Sr. Research Program Manager to drive operational improvements for our team and lead scalable research programs. This role will build connections among researchers, designers, product managers, and our customers to ensure Alexa experiences are intuitive, delightful, and providing meaningful value. Were looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up.Key job responsibilities Lead the design and development of rolling research programs, ensuring they are welldefined, feasible, and aligned with organizational needs Provide training for nonresearchers engaging with research programs and lead education initiatives across crossfunctional teams Develop selfservice research protocols, evaluate research study plans, and provide guidance based on best practices Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights Collaborate with senior leadership to identify research priorities and opportunities Run triage meetings and manage request intake Manage 3rd party vendor relationships and maintain research tools and recruitment solutions Ensure compliance with privacy and data security policies across research initiatives Build processes to improve the research teams overall efficiencyBasic qualifications Bachelors or Masters degree in business, operations, organizational development, or related field. Alternatively a degree in design, humancomputer interaction HCI, experimental psychology, cognitive science, anthropology, or other designresearch related field. 6 years of program or project management experience Experience working directly with UX designers or researchers. Ability to manage ambiguity, work autonomously, and multitask in an agile environmentPreferred qualifications Experience developing rolling research programs or selfservice research programs Experience performing user research methodology e.g. surveys, lab studies, diary studies, indepth interviews, etc. Proven track record of strategic UX or research leadership and success in driving UX culture in organizations Experience with voice interfaces, artificial intelligence, machine learning, large language models, andor consumer tech products

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