Title: Project/Program Manager II Location: San Francisco, CA/ Seattle, WA Work Type: Onsite Duration: 04 Months with possibility of extension Job Description:
Your typical day as an Account Manager at Goodreads might start with responding to advertiser emails and monitoring delivery and pacing of current campaigns.
For upcoming campaigns, you'll create tasks for the Revenue Operations team.
You may partner with an Account Executive on campaign reporting and highlighting key metrics for an upsell strategy.
You'll attend regular internal team meetings to keep up to date on new processes and business updates.
AMs send proactive client communication regarding creative specs, launch timelines and asset deliverables.
There will also be opportunities to work on special projects that benefit the entire team.
About the team:
Goodreads team members aim to change the world one person at a time by putting the right books in their hands at the right time. The Account Management team is part of the wider Revenue team, who focuses on driving revenue for the business by monetizing our display and native ads through direct selling and programmatic.
In addition to exhibiting Leadership Principles, we strive to uphold our Goodreads core values:
Customer Obsession
Always Be Learning, Always Be Teaching
Ownership
Be Passionate
Think Big
Be Humble
Help Others
Create Fun
Responsibilities:
Beyond the day-to-day duties and responsibilities, there will be opportunities to work on larger projects that help drive the best results and experiences for our advertisers. Examples of such projects include go-to-market planning for new ad products, process documentation and improvement, training and mentorships for new hires, and systems and reporting feedback and analysis. Subject Matter Experts may be designated for team members to show their expertise around a certain area or function. Whenever possible, projects are aligned with a team member's career growth goals and professional development objectives.
Preferred qualifications:
Passion for reading and knowledge of the book publishing industry
Excellent attention to detail and prioritization skills
Excited to provide best-in-class customer service and the attitude to go above and beyond
A team player who’s able to work in a fast-paced environment with technical and non-technical teams
Strong communication skills in person, on the phone and through email
Proven analytical skills with ability to turn data into actionable insights and recommendations for advertisers
Experience with RFP process and partnering with Sales to creating media plans and proposals
Requires Skills:
3+ years of relevant digital advertising experience
Experience working in customer relationship management tools, order management systems and/or ad servers (Salesforce, Operative and Google Ad Manager are nice to haves)
Experience in the digital advertising field/industry
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $58.00/hr.
