Job Description: Job Title: Project/Program Manager II Location: Irvine, CA (Hybrid) Duration: 06 Months
Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Project/Program Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Ring Insights Team in supporting our product team in managing highly successful Alpha, Beta, and Delta tests that bring new products to market.
Responsibilities
* Work cross-functional with a verity of stakeholder groups. * Build weekly detailed reports around feedback, survey results, and metrics captured during testing. * Ability to take action and ownership of situations with minimal guidance. * Monitor backend metrics for all assigned programs. * Correlate backend metrics with tester feedback to identify trends. * Manage multiple project/programs simultaneously. * Create test plans for Alpha, Beta, and Delta Programs. * Create test cases with the Product Managers and Technical Program Managers for the programs you oversee. * Create end of week reports for stakeholder for all assigned programs. * Attend weekly business reviews to review programs assigned with leadership. * Work with the logistics team to ship product for assigned programs.
Basic Qualifications * Bachelor Degree in a technical field or equivalent experience. * 3+ year of experience in Project/Program Management. * 3+ year of experience in customer facing technical troubleshooting.
* Knowledge of Client’s Products / ecosystem is preferred. * Experience interacting with customers verbally and digitally. * Experience creating public facing communications. * Experience working with various stakeholder teams (product, engineering, marketing and design).
Assigned test request tickets Create intake meetings with stakeholders Analyzing the situation based on intake (what tests needed, how to process data, etc.) Build surveys to collect data Builds out tests plans based on intakes Legal/PR approval processing Submitting tickets to community teams for outreach Selecting/onboarding testers Deploys the project Attend cross-functional syncs Weekly/bi-weekly business reviews Working with backend software, hardware, etc. teams Extension possible, conversion most likely not
Customer obsession, Deliver results, Dive deep, Have backbone; disagree and commit, Insist on the highest standards Basic Qualifications
* Bachelor Degree in a technical field or equivalent experience. * 3+ year of experience in Project/Program Management. * 3+ year of experience in customer facing technical troubleshooting.
Preferred Qualifications * Excellent written and verbal communication skills. * Ability to take action and ownership of situations with minimal guidance. * Impeccable organization skills with attention to detail. * Experience with data analytics, reporting results, and identifying trends. * Experience in product quality testing of software and hardware. * Experience conducting multiple programs at the same time while maintaining schedules and meeting deadlines. * Experience with Jira, Confluence, and Tableau. * Experience conducting User Acceptance Testing.
* Knowledge of Client’s Products / ecosystem is preferred. * Experience interacting with customers verbally and digitally. * Experience creating public facing communications. * Experience working with various stakeholder teams (product, engineering, marketing and design).
Assigned test request tickets
Create intake meetings with stakeholders
Analyzing the situation based on intake (what tests needed, how to process data, etc.)
Build surveys to collect data
Builds out tests plans based on intakes
Legal/PR approval processing
Submitting tickets to community teams for outreach
Selecting/onboarding testers
Deploys the project
Attend cross-functional syncs
Weekly/bi-weekly business reviews
Working with backend software, hardware, etc. teams
Extension possible, conversion most likely not
Must Haves: 1 Survey creation basic understanding 2 Time management 3 Technological understanding
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $54.00/hr.
