Job Title: Project/Program Manager I Location: Hawthorne, CA (Hybrid) Duration: 10 Months
About the Role: You will serve as a first responder for client's live community safety services, providing real-time operational support during active events and ensuring service integrity across Search Party for Dogs, Fire Watch, and Community Requests. When not responding to active incidents, you will document workflows, identify automation opportunities, and help build the operational playbooks that will scale these services.
Key Responsibilities:
Monitor and respond to operational issues across Search Party for Dogs, Fire Watch, and Community Requests
Support third-party partners (animal shelters, Fi, Tractive, DocuPet, Chewy, etc.) in initiating and managing Search Parties
Coordinate with Watch Duty reporters during active fire events to ensure accurate Fire Watch data and appropriate community notifications
Supervise AI-assisted workflows for Community Requests, flagging high-risk events and escalating to local agencies as appropriate
Maintain detailed incident logs and post-event retrospectives
Develop and document standard operating procedures (SOPs) for each service
Identify manual processes suitable for automation and partner with engineering to implement improvements
Participate in on-call rotation with defined response SLAs
Must Haves:
Comfort working with AI-assisted workflows and escalation processes
Background in process documentation, workflow design, or operations automation
Basic Qualifications:
3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field
Strong judgment in ambiguous, time-sensitive situations
Excellent written communication skills for partner and agency coordination
Comfort working with AI-assisted workflows and escalation processes
Preferred Qualifications:
Experience in emergency management, public safety dispatch, or 911/crisis center operations
Familiarity with animal welfare organizations or pet technology platforms\
Background in process documentation, workflow design, or operations automation
Experience working with third-party API integrations or partner support
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.00/hr.
