Job title: Project Manager Location: Tampa, FL 33607 (1 day onsite per week – Standard hours) Duration: 12 Months (Possible extension)
Job Details:
Manages one or more high-level, complex non-technical projects within the constraints of scope, quality, time, and cost, to deliver specified requirements. Projects may be strategic in nature.
Responsibilities may include resource allocation and all phases of development life cycle (i.e. feasibility study, requirements, analysis, ROI, business plan, design, testing, and implementation planning).
Regularly interacts with management. Coordinates and directs the activities of project team members. May be responsible for cross-functional teams. Ensures all project requirements and/or objectives are documented. May obtain and manage external resources required for project completion.
Skills:
Expertise in running medium to large scale projects
Excellent understanding of project management processes and procedures
Experience with project management and analyst methodologies and best practices
Strong analytical skills
Business process development best practices, change management
Strong MS Project, MS Word, Visio, MS PowerPoint and MS Excel skills
Understanding of systems for sharing and collaboration
Excellent communication skills to work with cross-program resources
Basic Qualifications: Doctorate degree or Master’s degree and 2 years of experience or Bachelor’s degree and 4 years of experience or Associate’s degree and 8 years of experience or High school diploma / GED and 10 years of experience
Top 3 Must Have Skill Sets:
Problem-Solving and Analytical Skills: Use data insights to drive results and elevate customer experience. Combine analytical thinking with creative problem-solving to spot gaps early and deliver effective solutions.
Business Acumen and CX Alignment: Understand business objectives and align customer experience strategies to them. Translate priorities into clear, actionable plans that deliver measurable impact.
Interpersonal and Influencing Skills: Build strong relationships across teams and with external partners, vendors, and customers. Leverage interpersonal and networking strengths to influence, collaborate, and align stakeholders toward shared goals.
Day to Day Responsibilities:
Optimize OTC Platforms: Manage and evolve SAP, EDI, Salesforce CRM systems, AI solutions through proactive enhancements, training, and troubleshooting to boost performance and engagement.
Drive Process and Digital Transformation: Lead modernization and improvement initiatives focused on service excellence, automation, and scalable digital capabilities.
Collaborate Across Functions: Partner with Quality, Compliance, Finance, Commercial, Technology IS, and vendors to optimize service processes and eliminate friction points.
Possible Extension:
Yes
Red Flags:
The person must have a customer service experience.
Interview Process:
2 interviews – 1st round 1-on-1 and 2nd round panel
Position is offered by a no fee agency. Location : 2202 N Westshore Blvd., Tampa, FL, USA, 33607
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $44.00/hr.
