Role: Platform Implementation Manager Location: Remote (Preferred locations: New York City, San Francisco; Open to: Phoenix, Los Angeles, Denver, Chicago) Duration: 6 Months (LOA Coverage)
Overview: The Platform Implementation Manager is responsible for providing a best-in-class onboarding experience for SMB merchants into the Client's Commerce Platform products. This role acts as the quarterback for merchants, ensuring a smooth transition from their current digital ordering solutions to client's offerings while delivering top-tier service and support.
Key Responsibilities:
Drive merchant onboardings and implementations with clear, concise communication
Deliver strong presentations and handle merchant frustrations with grace and support
Train merchants on client's Online Ordering product and functionality
Leverage tech-savviness to troubleshoot merchants' technical issues
Become a product expert and cross-functional subject matter expert on Online Ordering
Collaborate and support sales and account management teams with merchant implementation challenges
Share product and operations feedback with the team to enhance product offerings
Meet high standards of internal and external service and timeline goals
Highlight opportunities for leadership to improve team workflows and merchant success
Achieve immediate results and adapt to an evolving work environment
Look for ways to improve and shape the direction of the company
Required Qualifications:
Bachelor's degree or equivalent work experience
3-5 years of work experience in onboarding, implementation, project management, and/or account management
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Experience working successfully cross-functionally with individual contributors
Excellent external and internal customer presentation and communication skills
Tech-savvy: curious and able to troubleshoot technical issues before escalating to engineering
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 42.76/hr.
