Job Title: Project Coordinator II Location: Redmond, WA Duration: 5 Months
Job Description: The coordinator is responsible for managing request intake and logistics execution for customer visits. The Coordinator plays a critical role in creating a world class customer experience for our guests, which are primarily executive level customers. This includes providing onsite logistics support for the EBC, greeting guests and escorting them to their briefing room, and carrying out setup/breakdown responsibilities for each briefing. It also includes remote coordination of facility access, room booking, catering order & deliveries, and parking reservations for tours of our other facilities. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy communication across teams, utilizing a wide variety of software tools to navigate logistics, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
Ensure Executive Briefing Center is customer-ready at all times.
Setup briefing rooms prior to each briefing with materials including printed materials, supplies, and swag.
Work from EBC Coordinator Welcome Desk, greet guests and visitors, provide coat checking, provide luggage storage, and escort them to their briefing room.
Qualification assessment of briefings based on published checklist and availability.
Coordinate support with internal and external teams and vendors (Catering, Tech, Transportation, etc), maintain the relationships to ensure consistent quality of service.
Manage all logistical communication to respective stakeholders.
Manage briefing supply inventory and ensure all storage areas organized and place reorders when needed.
Ensure drink refrigerators and snack bar are stocked.
Breakdown briefing rooms after each briefing.
Provide assistance with processes for facility access.
Meeting all performance and quality metrics
Initiating process improvement projects within the department and driving them through to completion
Additional duties as determined by the EBC lead.
Basic Qualifications
Customer service skills with executives.
Strong verbal and written communication skills.
3+ years of experience in a high-volume customer-facing role.
Ability to manage and prioritize multiple tasks and responsibilities simultaneously.
Excellent organization, planning, and time management skills.
Ability to be on-site at the Executive Briefing Center in Redmond, WA daily.
Working knowledge of Microsoft Office Applications
Ability to work evening overtime as required
Authorized to work in the US without sponsorship
Preferred Qualifications
Experience in an executive briefing program, executive engagement, or customer tour program is a plus or experience in luxury customer focus hotels/resorts and/or luxury restaurants.
Proven record of cross-team collaboration and ability to influence decision making.
Creative problem solver.
Experience managing a shared team Outlook inbox in addition to their own.
Experience with Amazon Chime, Slack, and WorkDocs.
BS/BA degree in hospitality, international reactions, marketing, or equivalent related experience
Must Have
Communications skills (Strong verbal and written)
Customer service skills with executives
Good Project manager skills
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $28.00/hr.
