Job Title: Project Coordinator II Location: Remote Duration: 12 months
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Nice to have: 1. Healthcare industry experience 2. Network infrastructure experience 3. ServiceNow CMDB experience
Primary Objectives:
Provide members with a personalized creative experience
Work intimately with members and coordinate the entire lifecycle of their projects
Provide stellar customer satisfaction at all times
Partnering with Publishing teams to ensure that members enrolled in the proper service package
Working internally with other departments to ensure that a quality product is delivered in a timely manner
Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
Meeting all performance and quality metrics
Initiating process improvement projects within the department and driving them through to completion.
Years of experience: 2 -4+ years of project coordination, telecommunications, infrastructure, operations, or related experience
Basic Qualifications: • Associate’s Degree • 1+ years customer service experience • Experience working with high-volume processes • Working knowledge of Microsoft Office Applications
Preferred Qualifications: • Bachelor's degree preferred • Aptitude to quickly learn new systems and software • Ability to multi-task & prioritize, with strong organizational and follow-up skills • Excellent oral and written communication skills
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.
