This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fastpaced environment, this position requires heavy phone and email communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.Primary Objectives Provide members with a personalized creative experience Work intimately with members and coordinate the entire lifecycle of their projects Provide stellar customer satisfaction at all times Partnering with Publishing teams to ensure that members enrolled in the proper service package Working internally with other departments to ensure that a quality product is delivered in a timely manner Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur Meeting all performance and quality metrics Initiating process improvement projects within the department and driving them through to completion1. Basic Qualifications Associates Degree Customer service experience Experience working with highvolume processes Working knowledge of Microsoft Office Applications Ability to work weekends and overtime as required Authorized to work in the US without sponsorship2. Preferred Qualifications Bachelors degree preferred Aptitude to quickly learn new systems and software Ability to multitask prioritize, with strong organizational and followup skills Excellent oral and written communication skills
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $9.50/hr.
