Job Title: Project Coordinator I Location: Harrisburg, PA 17120 (Remote) Duration: 6 months
Job Description:
Must have: Customer/client facing experience required; project coordinator or sales experience preferred.
Under general direction of the Supervisor – Customer Integration,The Customer Onboarding Specialist will have direct ownership of the customer onboarding process for identified customers. The Onboarding Specialists primary focus is to ensure a positive customer experience during the onboarding process.
By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, reaffirming and/or redefining the process while aligning with and supporting client Corporation initiatives.
Primary duties and responsibilities:
Understands the different customer account structures and legal documentation required to establish new accounts.
Ensures all necessary account documentation is received and validated in a timely manner.
Present and explain documentation and requirements to customers.
Works directly with customers to facilitate a smooth onboarding process.
Serves as liaison between customer and Client's departments/teams.
Provides onboarding support including reporting, status meetings and escalated issue resolution to Buying Groups, Group Purchasing Organizations, Third Party Administrators and other agencies as identified.
Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.
Identifies risks to the onboarding timeline and takes appropriate action to escalate or resolve with minimal impact on customer go-live.
Utilizes CRM tool to manage workload. Keeps CRM tasks up to date with notes and status.
Performs related duties as assigned.
Experience and educational requirements:
Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience.
A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight.
Minimum skills, knowledge, and ability requirements:
Strong customer focus and ability to partner with various internal groups, including senior leaders and front office.
Ability to directly address conflicts and escalate issues where appropriate.
Excellent analytical, problem solving, and time management skills.
Proven organization and prioritization skills.
Strong written and verbal communication skills.
Results driven, with strong attention to detail.
Adaptable, flexible and willing to work in a dynamic environment.
Comfortable working with a team and individually to deliver results.
Strong working experience with Microsoft applications, with a particular strength in Word, Excel, and PowerPoint.
Experience with Salesforce or other CRM systems.
Demonstrated ability to build and interpret reports and graph/statistics desired.
Ability to create trust and confidence quickly; presents a positive and professional image.
High energy, positive attitude, team player.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: The noise level in the work environment is generally quiet.
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
75% or more time is spent looking directly at a computer.
Associate is frequently required to stand, walk (or otherwise be mobile).
Ability to deal with stressful situations as they arise.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.79/daily.
