Job Title: Program Manager- Research Ops Duration: 1 year (05/11/2026 to 05/10/2027) with possibility of extension/conversion Location: Remote
About the Role The client's Research & Insights Operations & Program Management team is seeking a Senior Program Manager, Research Operations to support and scale research across multiple product areas and global teams. In this role, you will partner closely with researchers to develop and execute participant recruitment strategies, manage research operations, and ensure high-quality research execution that informs future client's products and customer experiences. You thrive in fast-paced, collaborative environments, are proactive and adaptable, and communicate clearly with a wide range of stakeholders. You are detail-oriented, organized, and comfortable balancing multiple priorities while delivering results at scale.
Your Impact
Partner with cross-functional teams (Legal, Privacy & Security, Procurement, Finance, IT, etc.) to scale Research & Insights operations
Develop and execute recruiting strategies across multiple concurrent research initiatives
Build, manage, and maintain multiple participant panels (ideally B2B-focused)
Identify, source, schedule, and coordinate research participants
Serve as a trusted advisor to researchers by providing operational and recruiting solutions
Manage research vendors, tools, incentives, and end-to-end participant sourcing
Lead planning, execution, and delivery of multiple programs aligned to business goals
Create and maintain repeatable tools, templates, documentation, and communication plans
Support research safety, privacy, and data management protocols in partnership with Legal and Security
Navigate ambiguity while balancing immediate needs and competing priorities
What You Bring
Bachelor’s degree or equivalent experience; 7+ years in research/UX operations or customer-facing roles
Proven experience recruiting and managing multiple participant panels simultaneously
Strong project management skills with experience coordinating multiple fast-moving projects
Hands-on experience with research platforms such as UserTesting, Qualtrics, or similar tools
Excellent written and verbal communication skills with strong stakeholder relationship-building abilities
Proficiency with project management tools and Google Workspace
Analytical, organized, and solutions-oriented mindset
Comfort working with distributed teams across time zones
Bonus: experience in research, analytics, or technical environments
Why You’ll Love It Here
Collaborative, startup-like scrum teams
Opportunities to work cross-functionally and influence products at scale
Access to world-class learning via Trailhead
Regular coaching and exposure to executive leaders
Volunteer opportunities through the client’s 1:1:1 giving model
Recognized as a Fortune 100 Best Places to Work for 10 consecutive years
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 56.00/daily.
