Title: Program Manager III Length: 6 months Location: Remote
Key Selling point: Being part of the Partnership Operations Team offers a unique opportunity to impact the client's global payment ecosystem and contribute to the overarching goal of creating seamless transaction experiences. This role allows you to leverage your leadership skills in a high-impact environment, working with a team dedicated to innovation and excellence in the field of payment processing and partner management. Success in this role is built on robust analytical and critical thinking skills, strong business acumen, and the ability to manage diverse programs effectively.
Role Info: The Program Manager will be instrumental in driving the Partnership Operations Team's mission to ensure reliable and optimized payment processing operations across global partners, enabling seamless transactions within the client’s ecosystem. This role involves strategic oversight and hands-on management of non-IT projects, focusing on payment systems, commerce platforms, and risk management.
Ideal Candidate Profile: Passionate about advancements in payment technologies and systems. Demonstrated ability to influence change and drive project management initiatives within large organizations. Extensive experience in managing end-to-end projects or programs, particularly in non-IT fields related to financial systems and operational efficiencies.
Responsibilities Day-to-Day Activities:
Collaborate closely with internal stakeholders and external partners to align project goals and ensure seamless integration of new systems and processes.
Monitor project progress, adjusting strategies and resources as needed to meet deadlines and performance metrics.
Lead cross-functional teams, providing guidance and feedback, and fostering an environment of continuous learning and improvement.
Develop and maintain standard internal project and process documentation.
Design and implement scalable solutions to support our global partners, enhancing the efficiency and productivity of our operations.
Investigate and provide timely and accurate responses to reported escalations across multiple channels.
Drive continuous improvements in efficiency, productivity, and customer experience.
Must haves
Experience in Ambiguous Environments: Proven track record of successfully driving projects from ideation to launch in ambiguous and dynamic settings.
Expertise in Payment Processing Systems: Deep knowledge of core payment processing, commerce platforms, and risk systems.
Problem-Solving and Analytical Skills: Strong ability to assess, analyze, and resolve complex issues, distilling complexity into clear and actionable solutions.
Strong stakeholder management experience
Experience with optimization, incidents and issues
Experience with Google suites (docs, slides)
Ability to develop rapport with internal and external teams and maintain strong working relationships
Ability to meet aggressive deadlines and juggle multiple varying priorities that vary from day to day
Ability to influence key stakeholders and resolve conflicts with limited need to escalate to next level leadership
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $77.00/hr.
