Job Title: Program Manager III/ CW Operations Program Manager Duration: 12 months with potential extension Location U.S. Remote
Working hours:8am-5pm PST or 9am-6pm CST
The Role As the contingent Operations Program Manager, you will manage day-to-day execution for 3P Retail & Telco repair and maintenance and supply fulfillment/warehouse operations across North America. You will oversee external warehouse and service partners, track performance, improve processes, and ensure materials, documentation, and service execution meet business needs. This role is best suited for a hands-on operations program manager with experience in retail operations, vendor or 3PL management, repair and maintenance, warehouse execution, and continuous improvement. You will partner with internal teams and external agencies to manage execution, resolve escalations, maintain compliance, and scale operational improvements.
The Person You are a hands-on operations leader with experience in retail repair and maintenance, warehouse execution, material flow, vendor or warehouse agency management, KPI ownership, and continuous improvement. You use a structured, data-driven approach to solve problems, improve processes, and maintain system integrity, inventory accuracy, and compliance while working effectively with internal teams and external partners.
Key Responsibilities
Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance
Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness
Convert improvement findings into standard operating procedures, training materials, and repeatable workflows
Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency
Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations
Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners
Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours
Qualifications Required
3+ years of project or program management experience in retail operations, supply chain, logistics, or a related field
3+ years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management
Experience supporting big-box retail, retail field operations, or multi-site retail execution
Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews
Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment
Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners
Ability to travel within the U.S. and Canada as business needs require
Preferred
Background in consumer electronics, tech retail, or similar industries
Six Sigma, PMP, or other process improvement/project management certification
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $68.00/hr - $77.00/hr.
