Job Title: Program Manager (Field-based) Duration: 12 Months Location: Travel Based, candidate can be located anywhere, will be supporting Austin, TX as well as Pleasanton, CA.
What are the top 5 skills/requirements this person is required have? Customer Service Required Skill 2: Organized Required Skill 3: Detailed Oriented Required Skill 4: Calm Under Pressure Required Skill 5: Flexible and can adapt to change easily
What years of experience, education, and/or certification is required? Bachelor’s degree or equivalent is preferred, with emphasis in event, communication or human services/social services.
What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? Okay with working some overtime hours as well as occasional weekends Okay with travelling as needed to Pleasanton, CA, Austin, TX and other states - Experience with planning events and facilitating events/ speaking in front of large groups
Summary: The Senior Manager of AMI Enhanced Educational Programs is responsible for leading the strategy, design, development, implementation, and execution of enhanced learning programs. Reporting into the AMI Programs & Performance team, this position reports to the Associate Director of Educational Programs. This role works closely with every team within the Programs & Performance team as well as other cross functional AMI teams, brands teams, and field sales teams on planning, developing, implementing, and executing each initiative. The successful candidate will have experience working in a multi-faceted high-paced matrix environment, strong project management, communication, and collaboration skills. They will also possess the ability to work on multiple tasks simultaneously, be solution oriented and work well under pressure, and be a self-starter and able to accomplish objectives and tasks on time and within budget.
We promote a culture of ONE team working together to reach one main goal: providing HCP with educational programs to improve their skills and proficiency to provide their patients optimal and safe treatment outcomes using the Allergan Aesthetics portfolio of products.
Essential Duties and Responsibilities: Program Management (50%): • Program Strategy and Design: The Sr. Manager will work closely with the Associate Director / Director to identify program opportunities, strategize, and design key enhanced programs to complement the AMI Programs educational journey. This requires continuous insights gathering through customer and field teams ad boards and focus groups. • Content Development and Optimization: The Sr. Manager will work cross functionally with the curricula team to outline program needs and support content development for identified programs, resources, and tools. This role will also support the development of all promotional activities including customer assets, sales force assets, digital assets, online registration site, meeting apps and more. This role will also assess user activity and make recommendations to optimize content and experience and share learnings with the Curricula team for continuous content and resource improvement.
• Program Operations and Execution: The Sr. Manager will lead enhanced skills programs’ operational efforts working with the AMI Programs Operations & Facilitation team as well as all appropriate internal teams and external vendors. In this role, you will support the execution and success of all enhanced programs in collaboration with agency partners and production. • Program Optimization: The Sr. Manager is responsible for working with the Program Excellence Lead to identify and measure key performance indicators of AMI enhanced programs and resources. Assess user activity and make recommendations to optimize content and experience. Share learnings with the Curricula team for continuous content and resource improvement. Sr. Manager will lead the integration of components, collateral, and experiences, including agency management, and coordination with sales teams and production teams. • Program Reports and Analytics: Sr. Manager is responsible for supporting the Program Excellence Lead in collaborating with sales analytics, sales teams, and various analytics vendors to outline measurable goals for enhanced educational programs. Sr. Manager will also collaborate with the Program Excellence Lead on analyses, reporting of relevant metrics and use to improve, scale programs as required.
Cross-Functional Partnership & Communication (40%): • Cross-Functional Collaboration: The Sr. Manager will partner with all AMI cross-functional partners, internal sales/brand stakeholders and agency partners, to best support the development of enhanced programs while creating customer experiences and identifying efficiencies. • Brand Team Engagement: This role will work directly with the brand team to align on key messages and field sales teams supporting all field communications, rollout program/event activities, customer recruitment protocols and equip them with the resources they need to effectively identify the right customers. • Field Team Engagement and Communications: Develop regular brand communications and updates for field sales, including coordination of all approved material prior to sending. Ensure that the appropriate sales portal is up to date and information is easily accessed and accurate. Coordinate with the AMI teams and agency to ensure internal portal reflects key resources and ensure that expired resources are removed promptly. Respond to field requests and questions in a timely fashion. • MLR Management: Support Curricula team’s MLRC submission/management through high collaboration and ensuring program needs & guidance is accurately reflected in program content. Evaluate re-approval needs when needed and coordinate with curricula team and/or agencies to ensure re-approvals requests are raised prior to expiration.
Technology & Competitive Monitoring (10%): • Technology and Competitive Monitoring: Monitor and evaluate training trends and technologies for integration in programs/resources; be well versed in relevant market research reports and technology trends. Collaborate with Market Research team. Identify trends, barriers, and opportunities for enhanced educational training.
Qualifications: • Bachelor’s degree is mandatory. • Minimum 10 years related experience. • 5+ years’ experience in Pharmaceutical, Medical Aesthetics or Medical Device in the sector of Marketing and Sales. A combination of Marketing and Sales experience is ideal. • Experience with facial injectable is preferred. • Demonstrated ability of strategic thinking. • Self-starter and strong problem-solving skills. • High-energy, self-motivated and task oriented. • Strong commitment to be accountable and responsible. • Ability to manage budget. • Proven organizational skills. • Excellent presentation, communication skills, both verbal and written. • Strong interpersonal skills. • Ability to adapt to changing environment. • Proficient with Microsoft Office.
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.
