Overview The Product & Regulatory Operations org is a vital part of Client's commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Client and Global Operations and in close partnership with product/eng, legal and XFN stakeholders. As a Product Operations Project Manager, you will work on projects that will help drive growth, engagement, and quality of Client’s products. We are looking for experienced professionals with a strong background in program/project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders. The ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders. Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms. This individual has a demonstrated ability to leverage large data sets and advanced tooling. They also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation.
Responsibilities
Support project scope, develop and execute project plans for supported programs
Drive effective, concise, and persuasive program communications/collaboration, including:
Root cause analysis
Internal/external escalations coordination
Communications to leadership
Business recommendations for broader stakeholder groups
Identify gaps in strategy, systems, and processes to support growth at scale
General program management to define project scope, develop and execute plans, and drive risk and compliance activities
Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders
Adapt to changing requirements and prioritize escalation requests effectively
Apply strong analytical and investigative skills, including experience leveraging large data sets and advanced tooling
Minimum Qualifications
10+ years of experience in operations for a tech company, consulting, operations, or similar roles
Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
7+ years of project or program management experience in a corporate environment
Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
Ability to make judgments under tight deadlines and competing priorities
Proficiency/basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making
Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
Experience communicating effectively via various formats, time zones, and audiences, including within operations teams and with key stakeholders and senior leadership
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 84.21/hr.
