Description: This role involves collaborating with global vendors and suppliers to uphold high-quality content review processes and driving innovation in content safety and quality through creative solutions. The policy operations manager will also manage escalations, conducting thorough investigations, analysing data and policy implications, and communicating decisions clearly and effectively to internal and external stakeholders.
Top 3 must-have HARD skills:
Basic data analysis - SQL - ok with spreadsheet diving
Someone who is great with policy and process implementation - document, determine next steps, track timelines, communicate, provide reminders,
Super organized, strong communicator. Have some experience with learning new policies/rules and then applying them.
Good to have skills:
Gaming, mobile app review would be a good proxy Or videos or content review.
Incident management
quality auditing
risk analysis
customer support
Responsibilities:
Implement and enforce policies across various Mixed Reality App Review workflows, ensuring alignment with client’s standards and regulatory requirements.
Collaborate closely with Product, Engineering, and Business teams to develop and implement creative solutions, such as machine learning and enhanced enforcement workflows, to improve content safety and quality.
Analyse content trends to identify and prioritize issues, develop strategies, and inform policy enhancements to mitigate harmful content to users and the platform.
Conduct complex Mixed Reality App Reviews that are escalated from vendor operations or internal teams (estimated ~20% of role).
Provide clear, concise, and timely updates to executives and decision makers on content review operations and strategic initiatives.
Manage swift responses to content escalations, utilizing data-driven insights to implement effective solutions.
Utilize SQL and/or advanced spreadsheet software to analyse data and drive strategic decisions and actions in content review processes.
Own project management aspects, working effectively with both internal and external partners to enhance content review workflows.
Maintain high standards of quality and safety, ensuring vendor teams comply with Client’s policies and review processes.
Minimum Qualifications
3+ years of experience in policy, integrity/trust and safety scaled operations.
Experience managing multiple projects and fluctuating deadlines while maintaining meticulous attention to detail and a high level of accuracy.
Experience partnering with both technical and non-technical audiences.
Experience documenting complex bugs and the steps to reproduce them.
Experience with industry trends and best practices.
Preferred Qualifications
BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.
Experience working in the technology industry, particularly in app review or trust and safety scaled operations, with an understanding of industry trends and best practices.
Typical Day in the role: may depend on the project that is assigned- tasks for escalations, applying policy, rewriting responses sent out to developers, pulling load off the rest of the team while person is out
How Performance willl be measured?
accuracy in policy review and implementation
data driven answers to some open ended questions
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.
